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Newbie with Problem


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#1 Old Hacker

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Posted 16 December 2010 - 04:41 PM

I walked away from the computer for a few minutes yesterday and returned to the following.

The background on my desktop turned a nice blue with a whole bunch of 1's and 0's and red letters across the screen saying something like "Warning. You're in Danger. Your computer has been infected.......blah blah........Remove All Spyware from your computer.

I got a couple of icons on the taskbar that I don't think were there before. Balloons pop up from one that looks like a padlock and say ".....CCSVCHST.EXE is infected....." or ".......userinit.exe is infected........"

I also got a new "shortcut" icon on the desktop for an application called "System Tool 2011". I know I didn't install it.

Windows keep popping up seeming to indicated some kind of virus scan or something is going on. Looks like the Application Software on these windows is "System Tool" (related to the new desktop icon?). If I do anything to these windows, I'm invited to purchase "System Tool"

Can't seem to execute any application software EXCEPT Firefox (and I have internet access). Tried a few things in control panel like "system restore" but it wouldn't even execute the command to start the process of restore.

I should point out that this only happens in ONE of my user accounts/desktops which also happens to be the only one designated as an "Administrator" for the computer. In the other User Accounts, it seems like I can do pretty much anything including executing standard application software. I decided to try doing a system restore from one of the other non-administrator accounts and it actually was able to go all the way through the restore process but it didn't repair/fix any of the problems.

Seems obvious that some kind of Malware has ended up on my computer and I need help.

Thanks

Edited by hamluis, 16 December 2010 - 07:58 PM.
Moved from Vista to Am I Infected ~ Hamluis.


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#2 boopme

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Posted 17 December 2010 - 12:18 AM

Hello, Please follow our Removal Guide here Remove System Tool and SystemTool .
You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
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#3 Old Hacker

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Posted 17 December 2010 - 06:26 AM

I made an attempt to follow this procedure and got hung up at step 7. The box was already not checked regarding proxy server and I was still unable to connect to the internet.

However I have a new significant update to my status as I stumbled across a pretty simple solution that worked for me. Note that from my initial post, I indicated that I had "successfully" executed a system restore from one of my non-admin user accounts but the restore did not solve the problem. So, while I was in Safe Mode attempting (failing as mentioned above) to do your recommended uninstall process, I recalled something else I read somewhere on the internet that a person had been successful in removing this malware thru a restore. I then kind of connected the dots, so to speak, figured it couldn't do any harm and was able to successfully execute another system restore....but this time from the affected administrator user account while in Safe Mode rather than from one of the unaffected and also non-admin accounts(which were executed in the normal non-Safe Mode). Lo and behold..... all evidence (so far, it's been a couple of hours) of the "System Tool 2011" is gone....no more "bogus" virus scans........regained full operational ability for the previously affected user account.

Assuming this has solved the problem.....any suggestions on how I should "move forward"?

#4 boopme

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Posted 17 December 2010 - 10:43 AM

Ok, this went well !! We may have only stopped it from running and not cleaned it.
I still think you should scan with these as while the malware exixted it may havw allowed friends. So I'd like to be sure you are clean before you go.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware


Now an Online scan.

Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Old Hacker

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Posted 18 December 2010 - 03:51 AM

Okay, I got busy so it took a while but I did the first part and installed the MBAM software and did the quick scan. It didn't finish the scan exactly as stated in your post. When it finished, it automatically opened the log in notepad and here's the contents. By the way, during the install process, it seemed to update more automatically than what you posted. Can you tell from the log info whether or not I've got the latest MBAM updates installed?


Malwarebytes' Anti-Malware 1.50
www.malwarebytes.org

Database version: 5347

Windows 6.0.6001 Service Pack 1
Internet Explorer 8.0.6001.18999

12/18/2010 12:42:45 AM
mbam-log-2010-12-18 (00-42-45).txt

Scan type: Quick scan
Objects scanned: 164750
Time elapsed: 6 minute(s), 33 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 Old Hacker

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Posted 18 December 2010 - 03:59 AM

FYI, I just relaunched MBAM and went to the update tab and had it check. It appears I do have the latest and greatest.

#7 boopme

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Posted 18 December 2010 - 10:20 AM

Yes as you noticed you updated and scanned clean. Run the ESET and if that is clear you should be good to go.

Edited by boopme, 18 December 2010 - 10:50 AM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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