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Can't Acess PayPal.com


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#1 FireFighter254

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Posted 16 December 2010 - 01:22 PM

Hi all,

I can't access paypal.com. Any help greatly appreciated. I've Googled this problem and have tried alot of things....but to no avail. I've checked my hosts file and reverted back to the default per MS instruction on their site. I temporarily disabled Nortons firewall and anti-virus, I've cleared the DNS cache, all cookies, temp internet files, etc and still can't access the site. this is the only site I can't access. I have a delapitated desktop PC, cranked it up and was able to get to the site, so it's obv. not my wireless router. I did have a virus on the machine back in June that Gringo on here helped me out with, maybe something happened when that was going on? I actually hadn't tried accessing paypal since before that time, but now I need to asap. I'm totally confused here. Any idea's? Thanks!

Running Win Vista SP2
IE8
Nortons 360
S&D Tea Timer

Screenshot of current hosts file: My old hosts file only had the following for some reason: 127.0.0.1 localhost And the hosts file shown in screenshot that states "backup" has a ton of stuff in it.


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#2 FireFighter254

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Posted 18 December 2010 - 06:18 AM

Anyone have an idea what to try or check?

#3 keyboardNinja

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Posted 20 December 2010 - 07:48 PM

Have you tried using a different browser, such as Firefox or Chrome?

An unmodified hosts file should only have 127.0.0.1 localhost in it.

See Blocking Unwanted Parasites with a Hosts File

Also, I would try disabling Norton AND Tea Timer.
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#4 FireFighter254

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Posted 20 December 2010 - 09:37 PM

Have you tried using a different browser, such as Firefox or Chrome?

An unmodified hosts file should only have 127.0.0.1 localhost in it.

See Blocking Unwanted Parasites with a Hosts File

Also, I would try disabling Norton AND Tea Timer.


Hey keyboard,

Yes, tried firefox as well. The hosts file you see was installed by Mircrosoft as default, but I will edit it. I have also tried disabling the Nortons both the firewall and anti-virus. I am pretty sure I had tea timer disabled but will try it again and will report back. Will have to be tomorrow night though. Thanks so much.

#5 keyboardNinja

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Posted 20 December 2010 - 11:06 PM

Do you have problems accessing other secure websites, such as online banking?
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#6 FireFighter254

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Posted 21 December 2010 - 07:45 AM

Do you have problems accessing other secure websites, such as online banking?


No, no problems whatsoever accessing any other sites http or https. I will edit the hosts file tonight when I get home as you stated and see what happens. Not sure why that " ::1 " is showing there, this is a brand new hosts file from MS. Thanks for helping.

#7 keyboardNinja

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Posted 21 December 2010 - 10:23 AM

Well, that's good. Sometimes malware will somehow take away your ability to access secure websites, so I thought that might be what it is.

Yeah, take off that "::1" line.
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#8 FireFighter254

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Posted 22 December 2010 - 11:02 AM

Ok, I took off the :: 1 line in the hosts file, no change. I have even moved all the hosts related files out of the ETC directory folder to a temp folder, no change. When I get the "IE can't display page", I tried the "Diagnose Connection Problem". This is what it gives me:

Posted Image

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I've also tried a traceroute, this is the result:

Posted Image


So, it looks like I am hitting the site but the return is getting blocked or something. Hope this helps. ?

#9 keyboardNinja

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Posted 22 December 2010 - 11:59 AM

Hmm....I can access http://www.paypal.com/ just fine, but a ping and a tracert (trace route) ends with a timeout like yours.

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>ping www.paypal.com

Pinging www.paypal.com [66.211.169.65] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 66.211.169.65:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Windows\system32>ping 64.4.241.49

Pinging 64.4.241.49 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 64.4.241.49:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Windows\system32>


Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>tracert www.paypal.com

Tracing route to www.paypal.com [66.211.169.2]
over a maximum of 30 hops:

  1  1752 ms   156 ms   143 ms  bhm2-dial1.popsite.net [66.217.112.2]
  2   154 ms   143 ms   144 ms  bhm2-core1.starnetusa.net [66.217.112.1]
  3   142 ms   144 ms   148 ms  uslec-71.16.187.141.cust.uslec.net [71.16.187.11]
  4   179 ms  1286 ms  1097 ms  gi-0-0-0-12.BRHNAL04H08CR02.paetec.net [169.130103.5]
  5  3042 ms  3913 ms     *     po-4-0-0.BRHNAL04H08CR01.paetec.net [169.130.8053]
  6     *        *     2435 ms  ge-1-1-0-301.core01.atlaga01.paetec.net [169.13.96.209]
  7   735 ms   200 ms   661 ms  12.86.102.65
  8  3696 ms  3155 ms  2201 ms  cr83.attga.ip.att.net [12.122.141.2]
  9  2604 ms  2751 ms  2246 ms  cr1.attga.ip.att.net [12.123.22.109]
 10  2608 ms  2751 ms  2201 ms  cr2.dlstx.ip.att.net [12.122.28.174]
 11  2707 ms  3245 ms  2291 ms  cr2.dvmco.ip.att.net [12.122.31.90]
 12  2597 ms  2693 ms  2196 ms  12.123.38.141
 13  2432 ms  2125 ms  3258 ms  12.90.113.6
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18  ^C
C:\Windows\system32>

If you notice, my tracert timed out at the same time yours did.

Not sure what's going on here...I'm going to ask for some assistance in the Staff forums. :)
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#10 FireFighter254

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Posted 22 December 2010 - 12:10 PM

Wow, that is strange. Ok, thanks keyboard! Also, I did an IE reset, still no change...just FYI. I'll be back in a few hours. Thanks so much.

#11 keyboardNinja

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Posted 22 December 2010 - 03:05 PM

Okay, after some input...

"::1 localhost" is a legit entry for newer Windows versions. It's basically 127.0.0.1 but in IPv6.

As for the ping and tracert failures, it's probably just that Paypal has configured their servers to not reply to ICMP packets as a DDoS defense mechanism.


See what you get when you try:

https://www.paypal.com/

and

http://www.paypal.com/

Also, can you disable your Norton toolbar? It's possible it is causing problems.

Edited by keyboardNinja, 22 December 2010 - 03:06 PM.

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#12 FireFighter254

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Posted 22 December 2010 - 04:11 PM

Ok, disabled the Nortons tool bar add-on, etc, no change. Got the IE can't display webpage notification again. Still no change if I try Firefox either. All hosts files still moved to a temp folder, ran a Malware Bytes scan, no problems found. Did an IE no-add ons from system Tools, no change.

Sigh...this is getting frustrating now, I certainly appreciate your help in this.

#13 ranger72

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Posted 22 December 2010 - 05:47 PM

Hi There FireFighter254!


Please try this: Open your Internet Explorer 8 Browser > Select Tools> Select Internet Options> Select Security Tab > Select Trusted Sites>Select "Sites Radio Button" > This will open your "Trusted Sites" Dialogue Box > In the "trusted Sites" Field Type: https://www.paypal.com into the field and then select the "ADD" radio button.

Insure that " Require server verification (https:) for all sites in this zone" has a green check mark.


Then close out of all dialogue boxes, windows and browser and restart your computer and then see if you then can get into "Paypal"

This may help; please let us know!

ranger72 :killcomp:

Edited by ranger72, 22 December 2010 - 05:51 PM.

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#14 FireFighter254

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Posted 22 December 2010 - 11:37 PM

Hi There FireFighter254!


Please try this: Open your Internet Explorer 8 Browser > Select Tools> Select Internet Options> Select Security Tab > Select Trusted Sites>Select "Sites Radio Button" > This will open your "Trusted Sites" Dialogue Box > In the "trusted Sites" Field Type: https://www.paypal.com into the field and then select the "ADD" radio button.

Insure that " Require server verification (https:) for all sites in this zone" has a green check mark.


Then close out of all dialogue boxes, windows and browser and restart your computer and then see if you then can get into "Paypal"

This may help; please let us know!

ranger72 :killcomp:


Hey Ranger!

Well, guess what, I already had it in there just as explained lol Was one of the things I tried on my own previously. Sorry, and thanks so much for helping out. Brainstorming time now I guess. I can't think of anything else, this is just too wierd!

Edited by FireFighter254, 22 December 2010 - 11:37 PM.


#15 keyboardNinja

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Posted 22 December 2010 - 11:45 PM

Ah, just say "to heck with it", and clean install. :hysterical:



Seriously though, I'm stumped. :huh:
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