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Need some advice please guys.


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6 replies to this topic

#1 redskyharbor

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Posted 16 December 2010 - 12:25 PM

Basically I had a spot of trouble with malware, and downloaded ComboFix to ensure that I'd rid of it all. So I ran it, read the log file and it has apparently quarantined some files from windows/system32/microsoft/protect. Everything seems to be running fine, and my internet connection has been restored. But I've been left with the qoobox folder, and instead of deleting it I searched and found that some people have issues getting rid of the file. The recommended approach was to uninstall combofix through start>run, but it said it couldn't find combofix so I need some advice on whether it would be okay to just simply try and delete the file (qoobox) and move on, or whether I've made a mistake and my PC is now doomed. I know it was stupid to have run the program without supervision but whats done is done and I'd appreciate it if someone could give me some direction here. Thanks. :)

Edit: Moved topic from Virus, Trojan, Spyware, and Malware Removal Logs to the more appropriate forum, due to the absence of malware logs included in topic. ~ Animal

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#2 LT Dan

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Posted 16 December 2010 - 01:07 PM

My guess is you got rid of the malware. I did search online from what others are saying seems yer ok to leave the folder.
Maybe do another scan with another free spyware program, see if anything comes up there.
Lemme know, hope things work out. LT Dan
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#3 redskyharbor

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Posted 16 December 2010 - 01:25 PM

I just set admin permissions for the "BackEnv" file and deleted the qoobox folder. Nothing is on fire yet, and if anything does spontaneously combust I've got an install CD that I can recover system files from in the event that I dun goofed. But everything seems pretty a-ok. I'd know if any important files had been false positives from reading the log, and if I've read correctly, CF scripts are only needed with when there is remaining malware after ComboFix's had it's run and an expert has read all the log files from the various tools they instruct users to install. I'm obviously not qualified to use it but from what I can read in the log, everything seems fine and dandy. I'll include the log file in a seperate post in case anyones interested and I've missed anything.

#4 redskyharbor

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Posted 16 December 2010 - 01:27 PM

Log not permitted in this forum and removed.

Edited by quietman7, 16 December 2010 - 02:35 PM.


#5 quietman7

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Posted 16 December 2010 - 02:42 PM

The correct way to uninstall ComboFix, is click Posted Image > Run... and type in the run dialog box: ComboFix /Uninstall
  • Press OK.
    -- Vista/Windows 7 users refer to these instructions: How to Enable Run Command in Windows 7 or Vista
  • If you encounter any problems using the switch from the Run dialog box, just rename ComboFix.exe to Uninstall.exe, then double-click on it to remove.
  • This will delete ComboFix's related folders/files, reset the clock settings, hide file extensions/system files, clear the System Restore cache to prevent possible reinfection and create a new Restore point.

With that said, no one should be using ComboFix unless specifically instructed to do so by a Malware Removal Expert who can interpret the logs. It is a powerful tool intended by its creator to be "used under the guidance and supervision of an expert. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again. When issues arise due to complex malware infections, possible false detections, problems running ComboFix or with other security tools causing conflicts, experts are usually aware of them and can advise what should or should not be done while providing individual assistance. Those attempting to use ComboFix on their own do not have such information and are at risk when running the tool in an unsupervised environment.

Since you ran ComboFix and want the log revewed, please read the pinned topic ComboFix usage, Questions, Help? - Look here.

:step2: ComboFix logs, where should I post them?

ComboFix logs are not permitted outside the Virus, Trojan, Spyware, and Malware Removal Logsl forum and then only when requested by a Malware Response Team member. However, if you ran ComboFix on your own due to malware infection, please be aware that a ComboFix log is only one part of the disinfection process. Therefore we ask that you please read the pinned topic titled "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help". When you have done that, post the required logs to include your ComboFix log in that forum, NOT here, for assistance by the Malware Response Team Experts.


If you ran ComboFix on your own due to malware infection, please be aware that using ComboFix is only one part of the disinfection process. Preliminary scans from other tools like DDS, RSIT and GMER should be used first because they provide comprehensive logs with specific details about files, folders and registry keys which may have been modified by malware infection. Analysis of those logs allows planning an strategy for effective disinfection and a determination if using ComboFix is necessary.
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#6 redskyharbor

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Posted 16 December 2010 - 03:38 PM

Thank you for the reply, I appreciate it as I see how busy you guys are here. I've uninstalled ComboFix from the system and my log file is now posted in the correct forum. I realise that it's a stupid idea to use this program without supervision but it seems to have worked perfectly for me. But I understand how damaging it can be from a few users posts regarding system files being locked in quarantine. Again, thanks for clearing this up for me. :thumbsup:

#7 quietman7

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Posted 16 December 2010 - 05:30 PM

You're welcome.


Your log is posted here.

Now that your log is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic until you are cleared by the Malware Response Team. If you still need assistance after your log has been reviewed and you have been cleared, please PM me or another moderator and we will re-open this topic.

Good luck with your log.
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