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Unable to aquire a network address


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3 replies to this topic

#1 hilus

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Posted 16 December 2010 - 08:04 AM

Hi,
I have an odd problem that I can't figure out. I recently had a malware/virus issue that was resolved. However, after the issue was resolved, it was discovered that I was missing numerous Windows XP critical updates. after visiting the update site and rebooting I now have an issue with my wireless internet. I still have an internet connection, however I have a poor signal quality and the tray icon "wireless network connection status" is always present trying to "acquire a network address". Please Note, this an HP laptop with windows XP Sp3. It uses the HP wireless network assistant to set up the internet connection. however I never had this problem even when I was infected with virus/malware. I also never had this happen anywhere that my spouse went, it always connected without any problems. I wasn't until I went to windows update that this problem happened. Any suggestions would be greatly appreciated.

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#2 Mooseby

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Posted 16 December 2010 - 11:57 AM

Some things to try, do you have a router or modem, reset them to see if they are stuck.

I am assuming you are not using a dial up? In Internet Explorer go to Tools>Internet Options? Click the Conections tab, and then the LAN Settings Button, make sure 'detect settings automatically' is checked.

See if that helps, do you have any signs of malware infection?

#3 hilus

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Posted 16 December 2010 - 10:14 PM

Hi Mooseby
Thanks for replying. No malware, that was cleaned out by my previous post. Everything was fine after multiple reboots. Virus, malware, and firewall software was installed and configured without any issues. I used the computer for several days without problems. As for your suggestions, I have already done all of those things. This problem all stated after I performed windows update and rebooted.

#4 dc3

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Posted 16 December 2010 - 10:27 PM

Try doing a System Restore to a date prior to the update.

It might be worth looking in the Add/Remove programs to see what was included in that update.

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