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Trouble re-installing drivers Dell Optiplex


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#1 NuclMan

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Posted 15 December 2010 - 11:06 PM

Hi there, so I re-installed Window XP Home and I'm in the process of re-installing the Dell drivers from their website, but I'm stuck now trying to clear the ethernet controller. The dell site lists like 14 Network drivers for my system, but I can't figure out which is the correct one.

Machine is Dell Optiplex SX260.

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#2 MrBruce1959

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Posted 16 December 2010 - 01:01 AM

Hello and welcome to Bleepingcomputer.

I had the same issues with my Dell server, Dell had like 12 different driver packages for the same server's LAN adapter. :whistle:

Lets see if we can pick out the correct driver package for your computer.

Please follow the instructions below to post a Speccy screen shot


How To Publish a Snapshot using Speccy


Guide Overview

The purpose of this guide is to teach you how to post your computer's specifications to the forum with minimal effort on your part. This is often helpful when troubleshooting problems, and the person helping you needs to see the details of your computer's hardware.

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    Posted Image

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Congrats! You have just posted your specs!


I will watch for Speccy screen shot. :thumbup2:

Bruce.
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#3 Condobloke

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Posted 16 December 2010 - 03:23 AM

G'day Nuciman....I am a newbie myself....so don't bet the house on what i am saying.
Are you doing a MANUAL restore?....or are you doing a "PC Restore"..or "restore to factory settings", via Dell system??
The reason i ask is because if you are doing a manual install, then i would guess that you don't need to use Dell drivers at all.
DO NOT take this as gospel.....but if in fact you are installing manually...then you can prob download the drivers from Microsoft directly......which may be a whole lot simpler for you......you will find that there are people on here who will give you the download links to do the job simply and easily.
There are plenty of GOOD people on here who are VERY ABLE when it come to giving you the right advice. You can trust them.
I speak from experience.
Brian

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fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

 

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#4 ThunderZ

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Posted 16 December 2010 - 06:40 AM

Hi Condobloke. Good advice. But, while it is usually easier to allow Windows updates to find\install needed drivers, if supported. MS drivers have been known to cause problems as well. In particular their graphics\video drivers.

The machine manufacturers site is always the preferred source for the latest, best drivers.

@ NuclMan. When you visited the Dell site did you enter the service tag or simply go by the model number? If the service tag number is not available then MrBruce1959`s advice should point to the specific drivers needed.

Looking at the page for the Optiplex SX260 I only see two actual drivers under Network. One is a Truemobile 1180 Wireless USB Adapter, the other is a 8254x 1000 Integrated Network.

All others are either listed as a Utility or Firmware.

#5 Eyesee

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Posted 16 December 2010 - 07:00 PM

As this is a tower, Im betting its the 8254x here
In the beginning there was the command line.

#6 NuclMan

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Posted 16 December 2010 - 08:10 PM

I will watch for Speccy screen shot. :thumbup2:

Bruce.


I couldn't install speccy - "This application failed to start because WINHTTP.dll was not found."

I tried to install the 8254x driver but couldn't get through the whole install sequence.

#7 NuclMan

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Posted 16 December 2010 - 08:13 PM

G'day Nuciman....I am a newbie myself....so don't bet the house on what i am saying.
Are you doing a MANUAL restore?....or are you doing a "PC Restore"..or "restore to factory settings", via Dell system??
The reason i ask is because if you are doing a manual install, then i would guess that you don't need to use Dell drivers at all.
DO NOT take this as gospel.....but if in fact you are installing manually...then you can prob download the drivers from Microsoft directly......which may be a whole lot simpler for you......you will find that there are people on here who will give you the download links to do the job simply and easily.
There are plenty of GOOD people on here who are VERY ABLE when it come to giving you the right advice. You can trust them.
I speak from experience.
Brian


I did a format and manual re-installation.

#8 NuclMan

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Posted 16 December 2010 - 08:16 PM

@ NuclMan. When you visited the Dell site did you enter the service tag or simply go by the model number? If the service tag number is not available then MrBruce1959`s advice should point to the specific drivers needed.

Looking at the page for the Optiplex SX260 I only see two actual drivers under Network. One is a Truemobile 1180 Wireless USB Adapter, the other is a 8254x 1000 Integrated Network.

All others are either listed as a Utility or Firmware.


I used the service tag. I've tried installing both drivers but no luck!

#9 ThunderZ

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Posted 16 December 2010 - 09:49 PM

If you post the service tag we can have a look at exactly what is offered for your exact machine.

Do you connect by wireless or cable?

#10 NuclMan

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Posted 16 December 2010 - 09:54 PM

Service Tag: 54FDW21

The machine I'm trying to fix uses a wireless adapter.

Edited by NuclMan, 16 December 2010 - 09:56 PM.


#11 ThunderZ

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Posted 16 December 2010 - 10:01 PM

The machine came with wireless? Is it built-in, pci card? Or is it a plug-in USB?

What exactly happens when you attempt to install the driver? Any error messages?

#12 MrBruce1959

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Posted 16 December 2010 - 10:18 PM

Here is the page the service tag brings you to.

http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=2684&l=en&s=pub&ServiceTag=54FDW21&SystemID=PLX_PNT_P4_SX260&os=WW1&osl=en&catid=&impid=

I am surprised the Speccy program failed to load. I have it running on an XP home edition with SP3 with no mention of this missing WINHTTP.dll file.

There does appear to be 14 Network related downloads available.

My suggestion is to try this: Dell has an automated download feature.

I'll provide a link to it here, have it detect and install the correct drivers and post back if it worked.

http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=2684&l=en&s=pub&ServiceTag=54FDW21&SystemID=PLX_PNT_P4_SX260&os=WW1&osl=en&catid=&impid=

Click the link Scan your system for updates

If you are having issues for any reason getting on line, try a direct LAN connection instead of the wireless connection, this may get you back on line and on to the web site to do this scan.

Bruce.
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#13 NuclMan

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Posted 16 December 2010 - 10:25 PM

The machine came with wireless? Is it built-in, pci card? Or is it a plug-in USB?

What exactly happens when you attempt to install the driver? Any error messages?


Plug in USB currently, but it has a network card also.

There are 2 network drivers listed for my machine: Trumobile wireless USB 1180 & 8254x 1000 Integrated Network

The Trumoblie installed fine, but didn't clear the error for the ethernet controller.


I can't finish the install for the 8254X, because I don't have the device the installation wizard asks for. It asks for an Intel/Pro 1000 MTW Network Connection

#14 ThunderZ

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Posted 16 December 2010 - 10:32 PM

Out of curiosity, have you installed all other drivers?

Link to Intel/Pro 1000 MTW driver by Intel.

Edited by ThunderZ, 16 December 2010 - 10:33 PM.


#15 NuclMan

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Posted 16 December 2010 - 10:54 PM

If you are having issues for any reason getting on line, try a direct LAN connection instead of the wireless connection, this may get you back on line and on to the web site to do this scan.

Bruce.


Thanks for the help so far :] This place and you folks are awesome.

OK, Now I've re-installed the wireless adapter software and now I can get online with that machine.

Still have the errors though.

Edited by NuclMan, 16 December 2010 - 10:54 PM.





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