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Anti-malware Doctor Aftermath


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2 replies to this topic

#1 JVIDICAN

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Posted 15 December 2010 - 07:52 PM

Hi, I was able to remove Antimalware Doctor via Malwarebytes Anti-malware but some issues are still present.
1) Internet connection is not working, and the computer will not allow me to create a new connection. Error below.

"Cannot load the remote acces connection manager service. Error 711: A configuration erroron this computer is preventing this connection.For further assistance, click more info or search help and support centeer for this error number."

2) When I try accesing the help and support center I'm greeted with another lovely error.

"Windows cannot open help and support because a system service is not running. To fix this problem, start the service named help and support.'

3) USB ports show absolutely no activity.

4) Avast anti-virus is now unable to start, or reallt fuction in any manner.

Im sure there's more than this, but these are the problems I have encountered so far.

If at all possible, my highest priority is getting the USB ports to function again. Im currently stuck burning these files to a dvd to exchange them between computers, which as you may imagine is a huge incovenience.

If anyone is able to help me with this problem it would be much apreciated. :)

DDS (Ver_10-12-12.02) - NTFSx86
Run by JOHN at 18:16:38.67 on Wed 12/15/2010
Internet Explorer: 6.0.2900.2180 BrowserJavaVersion: 1.6.0_17

============== Running Processes ===============


============== Pseudo HJT Report ===============

uStart Page = hxxp://att.my.yahoo.com/
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [avast5] "c:\program files\alwil software\avast5\avastUI.exe" /nogui
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi699f~1\office11\REFIEBAR.DLL
DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} - hxxp://www.nvidia.com/content/DriverDownload/srl/3.0.0.0/srl_bin/sysreqlab3.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
Hosts: 91.212.127.221 awareremover.microsoft.com
Hosts: 91.212.127.221 awareremover.com
Hosts: 91.212.127.221 www.awareremover.com

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\john\applic~1\mozilla\firefox\profiles\zq053yu7.default\
FF - prefs.js: browser.startup.homepage - hxxp://att.my.yahoo.com/
FF - plugin: c:\program files\canon\zoombrowser ex\program\NPCIG.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\1.2.183.39\npGoogleOneClick8.dll

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#2 m0le

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Posted 25 December 2010 - 09:28 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

Thanks :thumbup2:
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#3 m0le

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Posted 30 December 2010 - 07:25 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.
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