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Dell Dimension 4550 error


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#1 scayne62

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Posted 15 December 2010 - 07:30 PM

I have a Dell Dimension 4550 that will not recognize the hard drive, I have tried all the settings (master, slave, cable select) it was working yesterday but seemed to get a virus from facebook (from what I am told) and the screen went black. Does not sound like a hard drive problem to me since I was able to hook it up externally and extract the data. Will not boot to my cd either. it is running windows xp and everything is stock on the machine.

Edited by hamluis, 15 December 2010 - 09:13 PM.
Moved from Internal Hardware to XP ~ Hamluis.


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#2 the_patriot11

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Posted 15 December 2010 - 07:44 PM

Does it recognize said drive in the BIOS?

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Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

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#3 scayne62

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Posted 15 December 2010 - 07:50 PM

It just says hard drive but not the specific name of the drive.

#4 scayne62

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Posted 15 December 2010 - 08:57 PM

Depending on what IDE cable I use i does show a hard drive but it will not recognize it during boot. My initial thought was a bad motherboard or one going bad. I cannot get the machine to boot to any diagnostic tools I have so I am just fishing at this point.

Edited by scayne62, 15 December 2010 - 09:07 PM.


#5 hamluis

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Posted 15 December 2010 - 09:12 PM

Did you run Dell Diagnostics on the system?

What is the exact message you receive when trying to boot?

Are you saying that your bootable CD for XP...won't boot at all?

If another system sees the drive...and allowed you to move files...it could be an O/S problem, a file system problem, or a hard drive problem.

I suggest that you run the Dell Diagnostics package for your system.

Louis

#6 scayne62

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Posted 15 December 2010 - 09:16 PM

I cannot run anything at all, it lets me go to the bios but that is it, the error says cannot find primary hard drive 0, cannot find primary hard drive 1, cannot find secondary hard drive 0, than asks me to continue or go to setup if you continue you get nothing but a black screen.it is being seen as a secondary drive.

Edited by scayne62, 15 December 2010 - 09:20 PM.


#7 PolaBar

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Posted 15 December 2010 - 09:23 PM

Could be motherboard, ide cable or could be powersupply issue. Does your CD drive share the same ide cable or is it on its own?

#8 scayne62

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Posted 15 December 2010 - 09:28 PM

Ok after unplugging and re-stating EVERYTHING on the motherboard I have been allowed to boot to the cd, so far so good I will keep you posted. Not sure what was not seated correctly but obviously I found something. Thank you for all who sent advice. I will keep you posted on the progress.




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