I have an HP HDX 16 premium notebook (64 bit), which I purchased in August '09. Have not had any trouble till now. Windows 7 Ultimate 64 bit is installed.
In the last few days I have gotten 3 blue screens for no apparent reason -- ie no new hardware or software installed. (I did install a new M310 logitech mouse about 2-3 weeks ago, but it is working perfectly.)
The first two were 'page fault in non-paged area', the third was 'bad pool header'.
I have attached the mini-dumps as I can't read them (or perhaps interpret them).
I ran 2 virus scans (Malware Bytes and Kaspersky Virus Removal Tool) and nothing came up.
I generated a system health report, and discovered 2 errors and 2 warnings. I don't know if these have anything to do with my problem, but they are below. I could not address any of them (my explanations are in parentheses).
Symptom: Device is disabled.
Cause: A device is disabled preventing it from working properly.
Details: The device, #UNKNOWN#, is disabled. If this device is no longer used it may be intentionally disabled. The Plug and Play ID for this device is USB\VID_138A-PID_0001\5-29152909-0-1.
Resolution: 1. Determine if you need the device.
2. If you need the device, enable it in Device Manager.
3. If you do not use the device it can be left disabled.
Related: Explanation of Error Codes Generated by Device Manager
Manage Devices in Windows
(I disabled it after reading that there was a problem with an unknown driver; didn't make any difference; can't find what this driver ID number refers to on google)
Symptom: A service is reported as having an unexpected error code
Cause: One or more services has failed. The service did not stop gracefully, suggesting the service may have crashed or one of its components stopped in an unsupported way.
Details: Service exited with code not equal to 0 or 1077
Resolution: Restart the service
Related: Performance Diagnosis
(I can't restart the service if I don't know what it is.)
Symptom: Missing Events in Event Log
Details: Investigate why 23% (5,926) events were lost during data collection. The settings for Event Tracing for Windows (ETW) maximum buffers and buffer size may not be optimal depending on which data sets are being collected.
Related: Event Tracing for Windows
(What do I do here???)
Symptom: The Security Center has not recorded an anti-virus product.
Cause: The Security Center is unable to identify an active anti-virus application. Either there is no anti-virus product installed or it is not recognized.
Resolution: 1. Verify that an anti-virus product is installed.
2. If an anti-virus product is installed and functioning configure Security Center to stop monitoring anti-virus status.
(I use Kaspersky Internet Security. It functions without any apparent problems. I have both windows firewall and defender turned off).
Also, the computer failed 2 of the 5 Basic System Checks:
Tests Result Description
System Service Checks Failed Checks for state of system services
Test Groups Tests Failed Description
Abnormally Terminated Services Check 1 1 Failed
Workstation Service Check 1 0 Passed
Hardware Device and Driver Checks Failed Survey of Windows Management Infrastructure supported devices.
Can you help me please? I'm worried about these BSOD's.
Many thanks. Sorry I don't have better ideas of what is wrong.
Edited by chayden, 15 December 2010 - 07:05 PM.