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Very slow to respond computer,


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#1 KitKat50

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Posted 15 December 2010 - 03:39 PM

I've run McAfee's virus protection and it shows no problems. My laptop is VERY slow to respond and many times the programs will timeout. The hard drive light as well as the network lights are constantly flashing - I can see the activity across the router. Where do I start to figure this out?

No errors are shown except when a program times out.

I downloaded some graphic art a month or so ago so I could create some posters, and graphics for work. That's about the time I started to notice some other issues such as very slow response time.

I'm running Vista, but want to upgrade to Windows 7. I want to resolve this issue before I back the entire computer up and then run the upgrade.

Please see my reply - next message for additional information. I think there maybe a "bot" loose in this laptop along with multiple viruses.

Edited by KitKat50, 16 December 2010 - 02:46 PM.


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#2 KitKat50

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Posted 15 December 2010 - 03:45 PM

Ok I'm reading through the post "Slow Computer" and will do what it says as a start to this pain in the ass problem.

I am having a lot of problems even running the antivirus programs. I have spyware doctor -which I was using then I signed up for Verizon's FIOS service about a year ago and have been using their products which are McAfee's. I ran SpyWare Doctor just for kicks and it just gave me 4 threats and 179 infections! However, since I don't have the latest version (I let it lapse as I was using McAfee's products), I have to pay to upgrade and it won't fix anything until I do that.

I also ran "Malewarebytes Anti-malware" program and it showed nothing in its log??? I ran this as I have had good success with it in the past.

Can someone please help me? I am so very frustrated as everything I try to do with this is timing out. Firefox is constantly saying "no responsive from Firefox". I am going to use my kids computers to get some work accomplished.

I've been looking for the list of good free ware anti-virus products that is supposed to be here somewhere, I can't find it.

Edited by KitKat50, 16 December 2010 - 02:43 PM.


#3 boopme

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Posted 18 December 2010 - 07:22 PM

Hello KitKat, a couple of useful links.

Windows 7 Upgrade Advisor

Freeware Replacements for Common Commercial Apps


If you are compatible are you going to reformat(wipe the drive) and install Win7. If so then akk the issues will be wiped out also.

If you want to clean it first then please run these also as it sounds like it is infected.



Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.4.0.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.


Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 KitKat50

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Posted 19 December 2010 - 02:05 PM

Hi, Thanks for replying. I would like to clean it first. I have stopped the backup as it is going across the net to a remote site - Verizon's backup service. I started the backup then had to go out. When I returned it was still very SLOWLY backing up. So I let it continue. After 16 hours, it had only backed up just over 6,000 files! I now will back it up to a external hard drive. As soon as that completes, I will begin following your instructions. Another interesting issue that occurs is sometimes instead of going to the site I have requested, it is redirected to some site within" FREEZE.com" . The sites are not always the same. This is occurring about every few days. But, when it occurs, it happens quite a few times... until I get frustrated and either reboot or turn it off. Just wanted to add that. I will go and complete your instructions and get back ASAP.

#5 KitKat50

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Posted 19 December 2010 - 02:26 PM

A quick question. Should I try and backup to an external drive (SimpleTech's SimpleDrive - external 500GB) connected via usb. Will I also have viruses, etc. on the backup?

#6 boopme

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Posted 19 December 2010 - 02:34 PM

Ok, these are signs of the infections we posted the tools for so there should be some improvement after they are run .
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 KitKat50

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Posted 21 December 2010 - 12:45 PM

Boopme,

I ran TDSSKiller.exe, after downloading the latest version and saving it to my desktop. The results were nothing.
I then followed your next set of instructions for Eset. It told me that I was running McAfee, but didn't tell me to disable it. I then ran Eset scan. Again, nothing found. I didn't look for a log file, should I?

#8 boopme

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Posted 21 December 2010 - 04:33 PM

No ,no need as they were clean. Are you going to wipe this drive?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 KitKat50

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Posted 21 December 2010 - 06:36 PM

My plan is to upgrade to Windows 7, I didn't run the program that actually checks the computer and all its peripherals for compatibility, yet.. However, I think it will "pass". Problem is that I can't upgrade until the first week of January or maybe later. I havn't purchased the upgrade & the bigger issue is that I have to finish some end of year projects including financial and others by Dec. 27. I need the laptop that I am using. I don't have the liberty to upgrade now.

I'm sorry is there any other program I can use to get rid of the junk on my laptop? Just now as I went to bring it up and check for any further instructions, when I opened IE a program "PC Optimizer Pro" began running and on screen I could see at that point it had found over 200 problems. By the time, I was able to stop the program, it was displaying 807 invalid entries and displayed a message to purchase the program to fix the "critical errors".

#10 boopme

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Posted 21 December 2010 - 06:57 PM

Ok, first I see I missed a question on backing up to the external.. do not back up any files with the following file extensions: exe, .scr, .ini, .htm, .html, .php, .asp, .xml, .zip, .rar, .cab as they may be infected.


We are going to run a long scan. I would have you post in the MAlware Removal forum but the wait is about 8 days right now..

So run DrWeb.
Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the anti-virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 KitKat50

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Posted 21 December 2010 - 09:13 PM

Thanks for your ongoing support! I will from time to time ask a question that may seem obvious, however, I don't want to assume anything with this stuff.
At this point I have NOT erased /removed "Eset Online Antivirus Scanner" or "TDSS Rootkit Removing Tool". Should I do so prior to continuing with your instructions - running the long scan using Dr. Web CureIt.

Also, I have already completed a full system backup to an external hard drive, yesterday. So, if there are viruses, they will probably be on that drive now also.

#12 boopme

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Posted 21 December 2010 - 09:29 PM

Questions are never a problem KitKat. You can remove them now as they are done. They will not interfere,but they would need to be reinstalled if used again as they need the latest updates.

If you run a FULL scan with MBAM it will scan all connected drives. Same with DRweb.
If you scan two hard drives it may run over 8 hours.

Edited by boopme, 21 December 2010 - 09:30 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 KitKat50

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Posted 23 December 2010 - 01:40 PM

Hi BoopMe,
I have completed the scan(s) using Dr. Web CureIt. I'm confused. The express scan produced nothing. I then ran (still in safe mode w' networking) the complete scan. It was late so I fell asleep.When I woke up, the computer looked like it had rebooted as the startup screen was displayed (all users listed, choose one and log in). Should I check for a log file? I didn't get the window with the message displaying if anything was found. Or if I did, I was asleep & the computer rebooted.

Should I run the complete scan again - in safe mode as I fell asleep and missed the final screen?

#14 boopme

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Posted 23 December 2010 - 02:08 PM

See if it left a log here.
%USERPROFILE%\DoctorWeb\CureIt.log
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 KitKat50

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Posted 23 December 2010 - 08:35 PM

Ok thanks, found it. I will copy it below. Also, I only did a quick scan of the log file and thought I noticed only my user and "all users" specific files. I thought I did the scan as Admin. The log is 1,349 pages.




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