Hello, what Anti virus is installled? Looks like the malware has corrupted your DNS settings.
b]Change your DNS Servers:[/b]
- Go to > Run... and in the open box, type: cmd
- Press OK or Hit Enter.
- At the command prompt, type or copy/paste: ipconfig /flushdns
- Hit Enter.
- You will get a confirmation that the flush was successful.
- Close the command box.
If the above commands did not resolve the problem, the next thing to try is to reset your network settings and Configure TCP/IP to use DNS
- Go to > Control Panel, and choose Network Connections.
- Right-click on your default connection, usually Local Area Connection or Dial-up Connection if you are using Dial-up, and and choose Properties.
- Double-click on Internet Protocol (TCP/IP) or highlight it and select Properties.
- Under the General tab, write down any settings in case you should need to change them back.
- Select the button that says "Obtain an IP address automatically" or make sure the DNS server IP address is the same as provided by your ISP.
- Select the button that says "Obtain DNS servers automatically".
- If unknown Preferred or Alternate DNS servers are listed, uncheck the box that says "Use the following DNS server address".
- Click OK twice to get out of the properties screen and restart your computer. If not prompted to reboot go ahead and reboot manually.
users can refer to How to Change TCP/IP settingsCAUTION
: It's possible that your ISP (Internet Service Provider) requires specific DNS settings here. Make sure you know if you need these settings or not BEFORE you make any changes or you may lose your Internet connection. If you're sure you do not need a specific DNS address,
then you may proceed.
Then do an online scan/
Please perform a scan with Eset Online Antiivirus Scanner
.This scan requires Internet Explorer to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
- Click the green button.
- Read the End User License Agreement and check the box:
- Check .
- Click the button.
- Accept any security warnings from your browser.
- Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
- Click the Start button.
- ESET will then download updates for itself, install itself, and begin scanning your computer.
- If offered the option to get information or buy software at any point, just close the window.
- The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
- When the scan completes, push
- Push , and save the file to your desktop as ESETScan.txt.
- Push the button, then Finish.
- Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt
file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click
, then type or copy and paste everything in the code box below into the Open dialogue box:
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.NOTE: In some instances if no malware is found there will be no log produced.
- Click Ok and the scan results will open in Notepad.
- Copy and paste the contents of log.txt in your next reply.