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Norton Internet Security Probs


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#1 ammmo

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Posted 04 December 2005 - 07:01 PM

i have an outbreak alert that needs urgent attention... i have something called "W32.Sober.X@mm" i cant protect my computer against it... when i try to turn on auto protect it comes up saying " outbrak alert cannot protect your computer from rapidly spreading threats at this time." Ive been trying to protect it for a couple of days now and it wont change!! someone pleasee helllppp meeeee =)

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#2 Joshuacat

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Posted 04 December 2005 - 08:51 PM

Hello, ammmo:
Here is a link from Symantec with more information about this virus here.
In that link, you will a find a W32.Sober Removal Tool. Download/Run the removal tool. After running the removal tool, ensure that your Antivirus software has the latest detection files and run a full system scan from within safe mode.

How to start Windows in Safe mode.

I would also run an online scan with Trend Micro's online virus scanner.(in regular mode)

Please also read and follow the tutorial - Simple and easy ways to keep your computer safe and secure on the Internet

Hope that helps,
JC

#3 acklan

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Posted 04 December 2005 - 08:53 PM

Did you open an email attachment? :thumbsup: Anyways. I think it time for you to post a HJT log. First you need to read http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/ . This will help you thru the HJT proccess.
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