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0X0000008E BSOD error


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3 replies to this topic

#1 Amit Narula

Amit Narula

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Posted 15 December 2010 - 10:21 AM

Hi,

My name is Amit , i have a DELL INSPIRON 1525 laptop with Windows VISTA home premium (32 bit). I have had problems with my PC since my wife by mistake clicked on a pop up alert for virus alerts which it seems installed a malware/virus.

I then ran my anti virus but it didnt find amything but then i started gettig "Host process stopped working...." erorrs so i restored to a previous state using system restore.

I have had to do it a no. of times and system seems to work fine for coupe of hours and then issue again. Yesterday when i ran my anti virus it removed 4 trojans and i then played a movie with WMP and i could see it downloaded some codecs. I then again got "Host process stopped working...." error so i restarted my machine.

After that i started getting BLANK screen, so had to hard boot the machine to go to safe mode and now it has changed to BLUE screen everytime i restart windows in normal mode with error 0X0000008E error.

I cannot use system restore as well as when i start my machine in safe mode, it throws error related to rstrui.exe, cant remember the exact error but something related to OFFLINE mode.

BLUE SCREEN ERROR is somethig like this:
----------------------------------------------------------------------
check to be sure you have adequate disk space if a driver is identified in the stop message, disable the driver or check with the manufacturer for driver update.

Try checking video adapter

Check with your your hardware vendor for any BIOS updates, disable BIOS memory options such as CACHING or SHADOWING. if you need to use safe mode to reomve or disbale components, resr

***STOP;0X0000008E(0XC0000005,0X82438CC7, 0X8C56A91C, 0X00000000)

COLLECTING DATA for crash dump.

Initializing disk for crash dump

physical memory dump complete
----------------------------------------------------------------------

I have tried using Dell PC restore but it always ends up with a blank alert box with a red X.
Tried system restore but it fails.
When i use system repair it opens a login screen with Option Other User. When i click on Other user and enter my login credientials it does not work. Error " specific domain or...somethin comes up".

Kindly assist.

Thanks and Regards
Amit

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#2 oneof4

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Posted 24 December 2010 - 10:24 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
Download DDS by sUBs from one of the following links. Save it to your desktop.
DDS.scr
DDS.pif
Double click on the DDS icon, allow it to run.
A small box will open, with an explaination about the tool. No input is needed, the scan is running.
Notepad will open with the results.
Follow the instructions that pop up for posting the results.
Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:


Why we request you disable CD Emulation when receiving Malware Removal Advice

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.

Best Regards,
oneof4.

Best Regards,
oneof4.


#3 oneof4

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Posted 30 December 2010 - 05:36 PM

Are you still with us?

Best Regards,
oneof4.


#4 thcbytes

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Posted 03 January 2011 - 09:01 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.
Proud member - Unified Network of Instructors and Trained Eliminators
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I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/




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