after I tap on F8, the only option it gives me is to open Windows XP.
After choosing to start Windows Xp, continue
tapping F8. Does this bring you to the "Windows Advanced Options Menu" where you can choose to start in "Safe Mode with networking"?"It is possible that the infection you are trying to remove will not allow you to download files on the infected computer. If this is the case, then you will need to download the files requested in this guide on another computer and then transfer them to the infected computer. You can transfer the files via a CD/DVD, external drive, or USB flash drive."Remove Smart HDD (Uninstall Guide)
Please ensure that you do update the MBAM database definitions before scanning.
The log is automatically saved and can be viewed by clicking the Logs
tab in MBAM
. Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
Please post the log and let us know how the system is running now.
Edited by AustrAlien, 16 December 2010 - 01:30 AM.