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BSOD Issue


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5 replies to this topic

#1 EssCee

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Posted 15 December 2010 - 05:58 AM

Hi folks,
My Dad´s pc has started having an issue or two.
An occasional BSOD, Stop errors 0x1000008e (KERNEL_MODE_EXCEPTION_NOT_HANDLED) and 0x00000050 (PAGE_FAULT_IN_NONPAGED_AREA)
It´s an Acer Aspire T671 running Vista Home Premium SP2
Dump files attached.

Cheers,
Stuart.

Attached Files


We were somewhere around Barstow, on the edge of the desert, when the drugs began to take hold. I remember saying something like 'I feel a bit lightheaded. Maybe you should drive...'

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#2 Broni

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Posted 15 December 2010 - 10:50 PM

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#3 EssCee

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Posted 16 December 2010 - 05:06 AM

==================================================
Dump File : Mini121410-02.dmp
Crash Time : 14/12/2010 14:40:04
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x81e7dd95
Parameter 3 : 0x9e918a54
Parameter 4 : 0x00000000
Caused By Driver : eamon.sys
Caused By Address : eamon.sys+43c6
File Description : Amon monitor
Product Name : ESET Smart Security
Company : ESET
File Version : 3.0.667
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini121410-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini121410-01.dmp
Crash Time : 14/12/2010 13:55:06
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : 0xb0000008
Parameter 2 : 0x00000000
Parameter 3 : 0x8e3cb582
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+9838d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18267 (vistasp2_gdr.100608-0458)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini121410-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini110910-02.dmp
Crash Time : 09/11/2010 22:45:54
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x00000000
Parameter 2 : 0x0000001b
Parameter 3 : 0x00000000
Parameter 4 : 0x81e95c84
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+4dfd9
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18267 (vistasp2_gdr.100608-0458)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini110910-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini110910-01.dmp
Crash Time : 09/11/2010 08:29:01
Bug Check String : REFERENCE_BY_POINTER
Bug Check Code : 0x00000018
Parameter 1 : 0x85a383d0
Parameter 2 : 0x8480d968
Parameter 3 : 0x00000002
Parameter 4 : 0x8366a9c8
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+44de1
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18267 (vistasp2_gdr.100608-0458)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini110910-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini110610-01.dmp
Crash Time : 06/11/2010 12:57:37
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : 0xfffffff8
Parameter 2 : 0x00000001
Parameter 3 : 0x820834bd
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+9838d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18267 (vistasp2_gdr.100608-0458)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini110610-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini102710-01.dmp
Crash Time : 27/10/2010 11:28:44
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : 0xfffffff8
Parameter 2 : 0x00000001
Parameter 3 : 0x820734bd
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+9838d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18267 (vistasp2_gdr.100608-0458)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini102710-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini092910-01.dmp
Crash Time : 29/09/2010 08:51:05
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : 0xfffffff8
Parameter 2 : 0x00000001
Parameter 3 : 0x820564bd
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+9838d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18267 (vistasp2_gdr.100608-0458)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini092910-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini092310-01.dmp
Crash Time : 23/09/2010 09:56:28
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : 0xfffffff8
Parameter 2 : 0x00000001
Parameter 3 : 0x8206d4bd
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+9838d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18267 (vistasp2_gdr.100608-0458)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini092310-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini082710-01.dmp
Crash Time : 27/08/2010 08:09:35
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : 0xfffffff8
Parameter 2 : 0x00000001
Parameter 3 : 0x8204b4bd
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+9838d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18267 (vistasp2_gdr.100608-0458)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini082710-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini080110-01.dmp
Crash Time : 01/08/2010 22:08:41
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : 0xfffffff8
Parameter 2 : 0x00000001
Parameter 3 : 0x8203575c
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+a50f5
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18267 (vistasp2_gdr.100608-0458)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini080110-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
==================================================

Thanks.
We were somewhere around Barstow, on the edge of the desert, when the drugs began to take hold. I remember saying something like 'I feel a bit lightheaded. Maybe you should drive...'

#4 Broni

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Posted 16 December 2010 - 06:21 PM

The very first suspect with PAGE_FAULT_IN_NONPAGED_AREA error is RAM.

A. If you have more than one RAM module installed, try starting/running computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-....iso.zip file.
3. Inside, you'll find memtest86+-....iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-....iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run.

The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.

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#5 EssCee

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Posted 24 December 2010 - 07:32 AM

Hi Broni,
Appreciate the help.
Haven´t been inside it yet, have a Memtest86 v3.5 disc so ran that. 4 passes, no errors.
Assuming the RAM is good (and I will test each RAM module, if it has more than one), are there any other common culprits for these errors?
Don´t know if this is worth mentioning but with the most recent PAGE_FAULT error, the lower pane in BlueScreenView highlights two files, ntkrnlpa.exe+118800 and pfrdqpod.sys+4582. I cannot find a mention of the second file anywhere online...
Cheers,
Stuart.
We were somewhere around Barstow, on the edge of the desert, when the drugs began to take hold. I remember saying something like 'I feel a bit lightheaded. Maybe you should drive...'

#6 Broni

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Posted 24 December 2010 - 11:33 AM

and pfrdqpod.sys+4582. I cannot find a mention of the second file anywhere online...

It surely doesn't look like a legit file.
Errors like yours can be produced by an infected computer as well.
If you wish, you can start new topic in "Am I Infected?" forum and check if your computer is clean.

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