Posted 16 December 2010 - 03:15 AM
Hello and welcome to Bleepingcomputer.
I know I it is hard to diagnose a printer issue without actually seeing what is going on.
Have your friend check that there isn't anything making contact with the paper jam sensor, it can be a piece of paper to a paper clip.
Have your friend try a regular piece of printing paper to see if the printer prints normally.
If printing fails, then there is something in the printer that is triggering the paper jam sensor.
If regular printing paper works and this glossy photo paper is the only type causing the paper jam errors, then there may be some form of slippage happening with the feed rollers, have them try cleaning off the rollers with a very diluted water and soap solution and a clean cloth.
This may bring some traction back to the rollers which may be experiencing a slip and grip issue and triggering the paper jam warning.
Please keep us posted and hope these suggestions help.
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