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HP Officejet j4580 paper jam issue


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#1 Techiejunkie

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Posted 15 December 2010 - 04:34 AM

Okay so I am doing this for a friend. She has a HP Officejet j4580 that she is wanting to use HP Advanced photo paper on. She says that she has changed her margins and everything is correct. I guess when the photo paper feeds she get an error that there is a paper jam. Yet she does not see one. I am not well informed on printers and so far I have found no solutions to the problem on other sites. I wish I could go look at it myself but she lives in CA. Anyone have any advice? Thanks for your help.

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#2 MrBruce1959

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Posted 16 December 2010 - 03:15 AM

Hello and welcome to Bleepingcomputer.

I know I it is hard to diagnose a printer issue without actually seeing what is going on.

Have your friend check that there isn't anything making contact with the paper jam sensor, it can be a piece of paper to a paper clip.

Have your friend try a regular piece of printing paper to see if the printer prints normally.

If printing fails, then there is something in the printer that is triggering the paper jam sensor.

If regular printing paper works and this glossy photo paper is the only type causing the paper jam errors, then there may be some form of slippage happening with the feed rollers, have them try cleaning off the rollers with a very diluted water and soap solution and a clean cloth.
This may bring some traction back to the rollers which may be experiencing a slip and grip issue and triggering the paper jam warning.

Please keep us posted and hope these suggestions help.
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#3 Techiejunkie

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Posted 17 December 2010 - 01:33 AM

Thank you very much for the advice! :thumbup2: I will pass the info along. 37 years huh? Impressive!

#4 MrBruce1959

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Posted 17 December 2010 - 01:47 AM

You're most welcomed. :thumbsup:

Hopefully my suggestions will get this printer up and working.

If the suggstions do not work, please come back and post this and I'll offer a few other suggestions.

Bruce.
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