Hi, I've sent many, many, many friends and relatives to this forum because in the past you guys have helped me out a ton with helping them remove malware and/or viruses. Everyone was so helpful and nice and patient. More than I can be, which is why I send them here.
My Dad is having trouble, so I helped him out and worked with him through the steps, and trouble of understanding the process and fulfilling the instructions of what to do when posting to this forum.
was placed in this forum on December 9th, and he waited patiently. When he told me there was no help yet I explained that sometimes the forum gets a ton of posts and his will run off the page so it will be missed. I checked it out and he was a few pages in so I told him to reply and that would bring it back to the top. Perhaps that was bad advice, I'm unaware of the etiquette on this site for the most part. But he posted a polite reply and was again ignored.
Please, help him out. He's willing and eager to use this process to learn and to also, obviously, rid my Mom's laptop of this stupid malwareish thing.