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Need Moderator Help


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#1 luckymcm

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Posted 14 December 2010 - 07:32 PM

Hello, I posted this yesterday ( http://www.bleepingcomputer.com/forums/topic367066.html/page__p__2055029#entry2055029 ) and have tried to be patient and not bump, but i've noticed that posts that were made waaaaay after mine have been responded to. I just wanted to see if someone could check to see if my post was somehow missed or something. If not and if i'm still in some line that is fine and I can continue waiting.... just didn't want to be forgotten about ;) Thanks, Jim

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#2 Andrew

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Posted 14 December 2010 - 07:41 PM

Hello and welcome to Bleeping Computer :welcome:

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large, as are other comparable sites that help members with malware issues. Although our MRT staff work on hundreds of requests each day, they are all volunteers who contribute to helping members as time permits, which as you can imagine is somewhat more constricted during the holidays.

New and more devious malware infections are released almost daily. It then takes time for our Team to to investigate, analyze and test removal techniques before we can help members like yourself. Doing that means that we sacrifice speed of response for a quality response that will help remove the malware more effectively.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.
The BC Staff




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