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"System Tool" Infection


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#1 Ebutala

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Posted 14 December 2010 - 04:50 PM

Hi, I have this system tool infection , i have deleted multiple times through mbam, but keeps coming back. Then when i try to look for it again it cant find it.

I restart and it finds it and i delete it.
Then upon restart it pops back up after my computer asks me if it will allow mbam to make changes to my computer.

everything else works on my computer though.

what the heck is going on.
My friend is the resident tech at staples who always finds a solution , but he now live 600 miles from me and says he needs to see my comp to figure it out, so im stuck. please help.

i treid the renaming of the mbam file and everything.
what other info do you need from me?

Edited by hamluis, 14 December 2010 - 04:53 PM.
Moved from Win 7 to Am I Infected ~ Hamluis.


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#2 buddy215

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Posted 14 December 2010 - 05:10 PM

Follow the instructions in the link below. Be sure to read ALL the instructions carefully.
Post the MBAM log back here after using Rkill and MBAM.
Remove System Tool and SystemTool (Uninstall Guide)

http://www.bleepingcomputer.com/virus-removal/remove-system-tool

Edited by buddy215, 14 December 2010 - 06:08 PM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 Ebutala

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Posted 14 December 2010 - 07:30 PM

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4450

Windows 6.1.7600 (Safe Mode)
Internet Explorer 8.0.7600.16385

12/14/2010 7:28:39 PM
mbam-log-2010-12-14 (19-28-39).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 313367
Time elapsed: 36 minute(s), 21 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\Tiffany\AppData\Local\VirtualStore\Windows\SysWOW64\net.net (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Users\Tiffany\Desktop\explorer.exe (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.

#4 Ebutala

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Posted 14 December 2010 - 07:37 PM

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.

Rkill was run on 12/14/2010 at 19:36:17.
Operating System: Windows 7 Home Premium


Processes terminated by Rkill or while it was running:



Rkill completed on 12/14/2010 at 19:36:19.

#5 buddy215

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Posted 14 December 2010 - 08:31 PM

You may have missed the instruction to replace the host file as you did not mention doing that.

QUOTE:
  • As this infection also changes your Windows HOSTS file, we want to replace this file with the default version for your operating system. Please note that if you or your company has added custom entries to your HOSTS file then you will need to add them again after restoring the default HOSTS file. In order to protect itself, SystemTool changes the permissions of the HOSTS file so you can't edit or delete it. To fix these permissions please download the following batch file and save it to your desktop:

    hosts-perm.bat Download Link

    When the file has finished downloading, double-click on the hosts-perm.bat file that is now on your desktop. If Windows asks if you if you are sure you want to run it, please allow it to run. Once it starts you will see a small black window that opens and then quickly goes away. This is normal and is nothing to be worried about. You should now be able to access your HOSTS file.
  • We now need to delete the C:\Windows\System32\Drivers\etc\HOSTS file. Once it is deleted, download the following HOSTS file that corresponds to your version of Windows and save it in the C:\Windows\System32\Drivers\etc folder. If the contents of the HOSTS file opens in your browser when you click on a link below then right-click on the appropriate link and select Save Target As..., if in Internet Explorer, or Save Link As.., if in Firefox, to download the file.

    Windows XP HOSTS File Download Link
    Windows Vista HOSTS File Download Link
    Windows 2003 Server HOSTS File Download Link
    Windows 2008 Server HOSTS File Download Link
    Windows 7 HOSTS File Download Link

    Your Windows HOSTS file should now be back to the default one from when Windows was first installed.
  • Now reboot your computer.
Did those steps finally remove the malware?
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#6 Ebutala

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Posted 14 December 2010 - 11:04 PM

didnt work.

#7 buddy215

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Posted 15 December 2010 - 05:53 AM

Rkill is updated daily. Usually. Your Rkill log is blank. So it found nothing.
Download Rkill again from one of the sites mentioned in the directions below. BE SURE TO UPDATE SUPER ANTISPYWARE BEFORE SCANNING!

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

Scan your most vulnerable programs for missing security updates using Secunia online scanner. After installing latest Java update, go to ADD/ REMOVE and
uninstall ALL older Java programs. Very important.

After performing all above, run an online scan using Eset online scanner.

Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#8 AustrAlien

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Posted 15 December 2010 - 06:30 AM

Malwarebytes' Anti-Malware 1.46
Database version: 4450

Please also note that MBAM is now at version 1.50, and that the database version is not current either. You should uninstall MBAM, download and install the latest version and then update it to the latest database definitions.
AustrAlien
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#9 Ebutala

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Posted 15 December 2010 - 08:21 AM

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.

Rkill was run on 12/15/2010 at 8:18:39.
Operating System: Windows 7 Home Premium


Processes terminated by Rkill or while it was running:

C:\ProgramData\cFaHg06309\cFaHg06309.exe


Rkill completed on 12/15/2010 at 8:18:47.

#10 buddy215

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Posted 15 December 2010 - 09:12 AM

Okay, but what about what AustrAlien posted and have you completed the other steps?
Malware is constantly changing every day thruout the day. It is useless to scan with an outdated
program or one that does not have the latest malware signature database. Both MBAM and SAS update
often thruout the day.

Rkill only temporarily kills the processes for the malware. That is why it is essential NOT to reboot and run
scans with SAS and MBAM immediately. With the latest updates, of course.

EDIT: I just booted into Windows to update and checked the latest versions for both SAS and MBAM.
MBAM: Version 5317
SAS : Core 6006 Trace: 3818

Make sure your's is the same or later.

Edited by buddy215, 15 December 2010 - 09:19 AM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#11 Ebutala

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Posted 15 December 2010 - 10:59 AM

The SAS program worked perfectly. Thank You!




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