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Symantec CMC SMC non-stop popup errors

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3 replies to this topic

#1 agneshuff


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  • Local time:11:56 PM

Posted 14 December 2010 - 03:52 PM

I updated my itunes today and since then have tried to restore to an earlier setting, but did not work. Deleted the updates, did not work. I keep getting non-stop Symantec CMC Smc errors. I ran ComboFix and this is the log/report that was generated. Can anyone help me with what to do to get my computer operational again and stop these unwanted errors? Thank you in advance.
ComboFix 10-12-14.01 - agnes 12/14/2010 12:11:11.4.1 - x86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.510.132 [GMT -8:00]
Running from: c:\documents and settings\agnes\My Documents\Downloads\ComboFix.exe
AV: *Disabled/Outdated* {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
AV: Symantec Endpoint Protection *Disabled/Updated* {FB06448E-52B8-493A-90F3-E43226D3305C}
FW: *Disabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}
FW: Symantec Endpoint Protection *Enabled* {BE898FE3-CD0B-4014-85A9-03DB9923DDB6}

((((((((((((((((((((((((( Files Created from 2010-11-14 to 2010-12-14 )))))))))))))))))))))))))))))))

2010-12-14 18:17 . 2010-12-14 18:17 -------- d-----w- c:\documents and settings\agnes\Local Settings\Application Data\PackageAware
2010-12-14 17:45 . 2010-12-14 17:45 -------- d-----w- c:\documents and settings\agnes\Application Data\Uniblue
2010-12-14 16:57 . 2010-12-14 16:57 -------- d-----w- c:\documents and settings\LocalService\Application Data\Apple Computer

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
2010-10-28 17:38 . 2010-10-28 17:37 60800 ----a-w- c:\windows\system32\S32EVNT1.DLL
2010-10-28 17:38 . 2010-10-28 17:37 123952 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2010-10-24 10:18 . 2010-10-24 10:18 14592 ----a-w- c:\windows\system32\drivers\cycccfvv.sys
2010-10-19 20:51 . 2010-10-22 23:34 222080 ------w- c:\windows\system32\MpSigStub.exe
2010-09-28 23:44 . 2009-09-28 23:29 4184352 ----a-w- c:\windows\system32\usbaaplrc.dll
2010-09-28 23:44 . 2007-08-23 16:06 41984 ----a-w- c:\windows\system32\drivers\usbaapl.sys
2010-09-18 19:23 . 2004-08-11 22:00 974848 ----a-w- c:\windows\system32\mfc42u.dll
2010-09-18 06:53 . 2004-08-11 22:00 974848 ----a-w- c:\windows\system32\mfc42.dll
2010-09-18 06:53 . 2004-08-11 22:00 954368 ----a-w- c:\windows\system32\mfc40.dll
2010-09-18 06:53 . 2004-08-11 22:00 953856 ----a-w- c:\windows\system32\mfc40u.dll
2004-08-11 22:15 . 2004-08-11 22:14 0 -c-ha-w- c:\program files\MSDOS.SYS
2004-08-11 22:15 . 2004-08-11 22:14 0 -c-ha-w- c:\program files\IO.SYS
1997-02-14 00:55 . 2006-06-20 18:42 45970 -c--a-w- c:\program files\mouse.com
1996-05-01 16:26 . 2006-06-20 18:42 28137 -c--a-w- c:\program files\test.exe
1995-09-26 07:33 . 2006-06-20 18:41 10752 -c--a-w- c:\program files\_SETUP.DLL

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
*Note* empty entries & legit default entries are not shown

"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2009-02-13 39408]

"SoundMAXPnP"="c:\program files\Analog Devices\Core\smax4pnp.exe" [2004-10-15 1404928]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2005-04-06 94208]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2005-04-06 77824]
"Persistence"="c:\windows\system32\igfxpers.exe" [2005-04-06 114688]
"DMXLauncher"="c:\program files\Dell\Media Experience\DMXLauncher.exe" [2005-10-05 94208]
"ISUSPM Startup"="c:\program files\Common Files\InstallShield\UpdateService\ISUSPM.exe" [2005-06-10 249856]
"ISUSScheduler"="c:\program files\Common Files\InstallShield\UpdateService\issch.exe" [2005-06-10 81920]
"Corel Photo Downloader"="c:\program files\Corel\Corel Photo Album 6\MediaDetect.exe" [2006-02-09 106496]
"DLA"="c:\windows\System32\DLA\DLACTRLW.EXE" [2005-11-07 122940]
"TkBellExe"="c:\program files\Common Files\Real\Update_OB\realsched.exe" [2007-09-13 185632]
"Google Quick Search Box"="c:\program files\Google\Quick Search Box\GoogleQuickSearchBox.exe" [2009-11-12 122880]
"AppleSyncNotifier"="c:\program files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe" [2010-09-22 47904]
"ccApp"="c:\program files\Common Files\Symantec Shared\ccApp.exe" [2008-02-01 115560]

"RunNarrator"="Narrator.exe" [2008-04-14 53760]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Acrobat Assistant.lnk - c:\program files\Adobe\Acrobat 6.0\Distillr\acrotray.exe [2003-7-30 217195]
Adobe Reader Speed Launch.lnk - c:\program files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2004-12-14 29696]

"NoWelcomeScreen"= 1 (0x1)

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\GoToMyPC]
2010-07-26 20:42 15216 ----a-w- c:\program files\Citrix\GoToMyPC\G2WinLogon.dll



[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Symantec Antivirus]

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeAntiVirus]

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeFirewall]

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]

"c:\program files\Microsoft ActiveSync\rapimgr.exe"= c:\program files\Microsoft ActiveSync\rapimgr.exe: RAPI Manager
"c:\program files\Microsoft ActiveSync\wcescomm.exe"= c:\program files\Microsoft ActiveSync\wcescomm.exe: Connection Manager
"c:\program files\Microsoft ActiveSync\WCESMgr.exe"= c:\program files\Microsoft ActiveSync\WCESMgr.exe: Application
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\wlcsdk.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=
"c:\\Program Files\\Windows Live\\Sync\\WindowsLiveSync.exe"=

"26675:TCP"= 26675:TCP: Service

R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [10/28/2010 10:07 AM 102448]
S1 MpKsl424c8b5c;MpKsl424c8b5c; [x]
S2 gupdate1c98e24ca198f6d;Google Update Service (gupdate1c98e24ca198f6d);c:\program files\Google\Update\GoogleUpdate.exe [2/13/2009 1:48 PM 133104]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [5/29/2007 12:55 PM 23888]
S3 nsak;nsak; [x]
Contents of the 'Scheduled Tasks' folder

2010-12-14 c:\windows\Tasks\Google Software Updater.job
- c:\program files\Google\Common\Google Updater\GoogleUpdaterService.exe [2009-02-13 21:15]

2010-12-14 c:\windows\Tasks\GoogleUpdateTaskMachineCore1cb6d01da7e1222.job
- c:\program files\Google\Update\GoogleUpdate.exe [2009-02-13 21:48]

2010-12-14 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2009-02-13 21:48]
------- Supplementary Scan -------
uStart Page = hxxp://www.google.com/
uSearch Page = hxxp://www.google.com
uSearchMigratedDefaultUrl = hxxp://www.mywebsearch.com/jsp/cfg_redir2.jsp?id=ZKxdm030YYUS&fl=0&ptb=yhe.1CVObb9qLf.tRzkMaw&url=http://search.mywebsearch.com/mywebsearch/dft_redir.jhtml&st=sb&searchfor={searchTerms}
uSearch Bar = hxxp://www.google.com/ie
mStart Page = hxxp://www.dell.com
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
IE: Google Sidewiki... - c:\program files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_E11712C84EA7E12B.dll/cmsidewiki.html
IE: Send Image to Photo Library
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#2 oneof4


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Posted 23 December 2010 - 11:39 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
Download DDS by sUBs from one of the following links. Save it to your desktop.
Double click on the DDS icon, allow it to run.
A small box will open, with an explaination about the tool. No input is needed, the scan is running.
Notepad will open with the results.
Follow the instructions that pop up for posting the results.
Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning

Best Regards,

Best Regards,

#3 oneof4


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Posted 30 December 2010 - 05:46 PM

Are you still with us?

Best Regards,

#4 thcbytes


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Posted 03 January 2011 - 08:58 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.
Proud member - Unified Network of Instructors and Trained Eliminators
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I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!


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