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Malwarebytes is frozen - now what?

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#1 nicepace


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  • Location:Cape Cod, MA
  • Local time:06:58 AM

Posted 14 December 2010 - 12:50 PM

My computer is infected with System Tool malware. I am following BleepingComputer.com's instructions for removal. I downloaded and installed Malwarebytes and started a full scan. Time elapsed is about 35 minutes but it is now frozen, not doing anything. It is displaying:

Currently scanning: C:\WINDOWS\system32\RTSndmgr.cpl

It is also saying there is 1 infected object.

My computer itself isn't frozen (I tested the num lock key).

Should I manually reboot and try the scan again, or is there some other step I should try first? I did run RKill first. I am running Windows XP.

Edited by nicepace, 14 December 2010 - 12:51 PM.

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