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TDSS.tdl4 infection on a 64-bit Windows 7 machine


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#1 tdl4_sadface

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Posted 13 December 2010 - 09:33 PM

Hello, I have a TDSS.tdl4 infection, originally detected by MSE. I feel like I've tried everything, but nothing seems to fix it. I have used TDSSKiller, ComboFix, MBRCheck, I've tried rewriting the MBR with bootrec.exe, I've tried HitMan Pro, and many other things. I've listed these as these seem to be the most common recommendations to fixing the problem. I have even tried doing a reinstall. It is still there. At this point I do not know what else to try. I am at a complete loss. I am fairly computer savvy, I work as a network administrator. I just do not know where else to turn. Please help me.

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#2 boopme

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Posted 13 December 2010 - 10:03 PM

Hello, Please note the message text in blue at the top of this forum.

ComboFix is an extremely powerful tool which should only be used when instructed to do so by someone who has been properly trained. ComboFix is intended by its creator to be "used under the guidance and supervision of an expert", NOT for general public or personal use. Please read Combofix's Disclaimer. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.

That said and having run it we will need that log and a DDS log.

Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
Skip Gmer and psot your ComboFix log.

Let me know if that went well.
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#3 tdl4_sadface

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Posted 13 December 2010 - 10:21 PM

Hello, I have followed your instructions, and the new thread is located at: http://www.bleepingcomputer.com/forums/topic367098.html

#4 quietman7

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Posted 14 December 2010 - 07:43 AM

Now that your log is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic until you are cleared by the Malware Response Team. If you still need assistance after your log has been reviewed and you have been cleared, please PM me or another moderator and we will re-open this topic.

Good luck with your log.
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