The following steps will be a good start to resolving the issue.
The first thing that you should do is to check that your hard drive is not failing.
On a working computer, download the diagnostic utility from the hard drive manufacturer's website to create a bootable floppy or CD.
- Find the brand name of your hard drive. You will find this info on the label of the hard drive (most likely you will have to remove the hard drive from the box to read the label). You will also find sufficient info to identify the drive (the model number) by looking at the hdd code in the BIOS Setup Menu, and then googling the code. Another alternative is to use something like Everest or Belarc Advisor.
- If you have trouble identifying your hard drive manufacturer, use the Hitachi diagnostic utility: It will work with most hard drives.
To make a bootable CD, download the .ISO
image to your computer. If you don't have a suitable burning program, download ImgBurn
and install it. Open ImgBurn
, and choose to "Write image file to disc
", and then navigate to the .ISO
file that you have just downloaded. The completed CD will then be bootable.
Boot the afflicted machine with with the CD that you have just burned, and run the short/quick test and then the long/extended test.Note : If you do not know how to set your computer to boot from CD, see the following link:How to Set BIOS to Boot from CDROM
ONLY if there is no problem what-so-ever with the hard drive should you proceed with either Step 2 or Step 3.
If the hard drive tests show NO problems what-so-ever with the hard drive, then it is safe to proceed with more work to rectify the problem with the Windows system.
If you can start the system normally or in Safe Mode. (If you cannot start the computer, move to Step 3.)
Use the Windows Error checking utility
- Open "My Computer"
- Right-click on the drive that you wish to check > Properties > Tools.
In the "Error checking" section, click on "Check now".
- Place a tick in both boxes > Start.
- If the disk you have chosen is the system disk:
- A message will notify you that a restart is necessary: Click OK, and close all windows.
- Re-start the computer. The disk will be checked when the system boots.
This test will take some time to run and at times may appear stalled but just let it run.
- When the disk check is complete, the system will re-start automatically and load Windows.
- If any errors were found, or repairs made, re-start the computer a second time.
- If any errors were found, run Error Checking again, and if necessary repeat a third time.
---------------------------------A log of the disk check
is recorded (only if the scheduled re-start is used).
To open Event Viewer and view the log:
- Go to Start > Run > and type eventvwr and press the <ENTER> key.
- In the left pane, click on Application.
- In the right pane, at the top, click on the column heading Source to sort the list alphabetically.
- Look in the Source column for "Winlogon", with an entry corresponding to the date and time of the disk check.
- Double-click on that entry to view the log.
- Click on the "copy" button to copy the log to the clipboard.
- Paste the log text into your next reply.
ONLY if you can NOT start the computer either normally or in Safe Mode (and were not able to do Step 2).
If you do not
have access to a Windows XP installation disk (OR a Vista or Windows 7 installation disk, which can also be used to run chkdsk from the command prompt) ...
On a working computer, please download ARCDC from Artellos.com
- Double-click ARCDC.exe
- Follow the dialog until you see 6 options. Please pick the appropriate selection, for example: Windows Professional SP2 & SP3 ( Replace "Windows Professional SP2 & SP3" with the OS required. <<< IMPORTANT)
- You will see a few dos screens flash by, this is normal.
- Next you will be able to choose to add extra files. Select the Default Files.
- The last window will allow you to burn the disk using BurnCDCC.
Your ISO is located on your desktop.
Burn the .ISO image file to a CD, to make a bootable CD.
Boot the afflicted machine from the CD that you have just burned or a Windows XP installation CD.
- Insert the CD in the computer's optical disk drive tray.
- Start or re-start the computer so that it boots from the CD. You may be prompted to "Press any key". (If the system does not appear to be booting from the CD, you may need to enter the BIOS Setup Menu and change the boot order, so that the CD-ROM/optical disk drive is set to boot before the hard disk drive.)
- When the Welcome to Setup screen appears, press the R key on your keyboard to start the Recovery Console.
- The Recovery Console will ask which Windows installation you would like to log on to.
If you have multiple Windows installations, it will list each one, and you would type the number associated with the installation you would like to work on (usually C:\Windows) and press the <ENTER> key.
Please advise if you are not seeing C:\Windows listed (and you think that you should).
If you have just one Windows installation showing, type 1 and press <ENTER>.
- You will be prompted for the Administrator's password. If there is no password, (and this is most likely), simply press <ENTER>.
- You will be presented with a C:\Windows> prompt.
Please advise if you are not seeing a C:\WINDOWS> prompt (and you think that you should).
At the C:\Windows>
prompt, type chkdsk /r
and press <ENTER> (Note: There is a space between "chkdsk" and "/r")
- This will take some time to run and at times may appear stalled but just let it run.
- If any errors are found/repairs made, run chkdsk /r again, and repeat if necessary.
" at the prompt and press <ENTER> to close the Recovery Console and restart your system.Does Windows start and run normally now?