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Rootkit and Redirect Issue

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#1 billiam864


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Posted 13 December 2010 - 06:59 PM


I'm new to bleepingcomputer, as I've signed on to hopefully get some help solving a malware/rootkit/google redirect issue. I initially got a malware problem a week back with a win32/FakePAV issue. Using online forums I believe I deleted the necessary items from the registry editor and solved the problem however it didn't take long before further issues cropped up. I now have a google redirect problem, where after a search when I click on a link I'm redirected to different ad website. Additionally it seems to slow the computer and occasionally give website loading errors, etc. I have since then downloaded Lavasoft Ad Adware, Malwarebytes Anti-malware, Spybot, unhackme, Hijackthis, and combofix in an attempt to identify and cure the issue. My computer's normal anti virus is Microsoft Forefront Client Security. After many scans and attempts using the forums, I am now asking for help as nothing has yet fixed my problem. I did run Combofix using the forum, and identified that a TDL3+mutant is probably a major cause of the problem.

Please walk me through the required steps to fix this problem, which logs you need posted, and anything else that may help. I was hesitant to post a log yet, as I want to provide an up to date copy when necessary.

Thank you,

Bill Derocha

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#2 hamluis



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Posted 13 December 2010 - 08:04 PM

Thank you for a courteous, concise summary :).

If you follow the steps contained in the Preparation Guide, Before Using Malware Removal Tools and Requesting Help - http://www.bleepingcomputer.com/forums/topic34773.html , you will be on target. Notably, Steps 7 thur 10 will be key.

Good luck :).


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