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How Do I remove System Tool 2011?

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#1 AA1212


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Posted 13 December 2010 - 01:44 PM

I just found out yesterday that my computer is infected with System Tool 2011. I noticed the computer was slow before I found out I got the virus but didn't know until yesterday.I didn't get fooled into buying their product but system tool will not let me use my internet.When I try to log on websites even my email,my browser freezes and it disables all the security programs on my computer.When i click on one,It hides it. I am in safe mode on the same computer that's infected right now.That's how I can tell you my problem right now.So I know about safe mode and I changed the internet settings to reset in safe mode back but I still can't use the internet when I'm not in safe mode.I've been doing searches for System tool 2011 and how to remove it from my computer but nothing works.I've deleted System tool files on my computer that I can see but I think there's still some hidden files because when i turned my computer back on not in safe mode System Tool is still there and I don't want to keep deleting files because what if I delete a file that doesn't need to be deleted and I mess up my computer even more?I've spent money on 2 anti virus and anti spyware tools that have scanned my computer and removed some files but that hasn't done the trick.System tool is still there.I'm tired of spending money I don't have on internet tools that arn't working.I just paid for Spyware Doctor and they don't seem to be detecting the hidden files.There might be more files that aren't hidden that I didn't get yet.How do I get all of System tool files off my computer for free? Is there a way or is it impossible? It's just frustrating me even more please help?! Also when I delete a file and send it to the recycle bin and empty it,Does it really get rid of the file or is there still a trace of it on my computer? I need step by step instructions that I can understand because I'm not too great in computers.Please help!Thanks!

Edit: Moved topic from Virus, Trojan, Spyware, and Malware Removal Logs to the more appropriate forum, due to absence of malware logs in topic. ~ Animal

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#2 Animal


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Posted 13 December 2010 - 01:53 PM

Take a look here: Remove System Tool and SystemTool (Uninstall Guide)

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#3 AA1212

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Posted 13 December 2010 - 03:08 PM

I just installed Malware Bytes and did a scan and it seemed to have removed it. No more system tool pop ups! Thank you soo much!

#4 boopme


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Posted 13 December 2010 - 04:37 PM

Hello, let me say you're welcome first. As there may be remnants left ,let's do an online scan.
Is this XP or another Operating system?

Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.
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#5 computilliterate


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Posted 13 December 2010 - 06:16 PM

I just wanted to stop by and thank whoever posted the solution to this problem. I have limited computer skills when it comes to troubleshooting, especially viruses. I spent all of last night trying to figure out how to remove System Tool 2011 from 2 of 3 comuters in the house, and somehow came across this forum. I was losing hope and at last resort tried what was posted here. I am now able to use my home computer I have not been able to use in about 6 months. So a big fat THANK YOU! I have restored hope in technology yet ;)

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