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Internet Explorer will not open.. at all..


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#1 MistyC

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Posted 13 December 2010 - 05:46 AM

ok.. I have googled & googled & google.. tried everything they told me to do and it isnt working.. SO I have come to the pros lol.

You guys just helped me last week.. We had to replace our Graphics Card. Now the PC is up and working.. But ever since we did, our internet explorer will NOT do anything.. a few times we got an error message but I can not get it to do it again so I can relay it.

I have uninstalled IE 7...
I have tried to Reinstall IE 7...
... it goes threw the whole install thing, tells me to restart the PC & when it comes up.. nothing..

I tried to start it using the "without add ons" option.. still will not start..
I have tried to click on a link that was saved with IE (shortcut to a webpage.. not link sorry) And it just opens in Firefox.

I would not care but my husband likes to use IE so I am trying to get it back for him..

btw by "not open" I mean when you click on it.. the hour glass appears for MAYBE a second & then goes away.. Nothing opens, no screens appear & no error signs..

I did try a System Restore, but it told me it could not restore it..
I also ran "Systemlook" because I do not have an internet options icon any more & I saw that posted on another "help" type page.. here is the text I received from that.. in case it helps.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

SystemLook 04.09.10 by jpshortstuff
Log created at 05:40 on 13/12/2010 by Dad
Administrator - Elevation successful

========== reg ==========

[HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet Explorer]
(No values found)

[HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet Explorer\Control Panel]
(No values found)

[HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet Explorer\Control Panel\HomePage]
@= 0x0000000000 (0)


-= EOF =-


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

EDIT: Removed HJT log, not a part of troubleshooting XP issues ~ Hamluis.

Edited by hamluis, 13 December 2010 - 10:05 AM.


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#2 Mooseby

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Posted 13 December 2010 - 09:50 AM

Do you have the OS install disk for your machine?

If you did I would try opening the SFC.exe routine and seeing if there are some corrupted system files.

But I bet I am missing something simpler.

#3 hamluis

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Posted 13 December 2010 - 10:12 AM

System manufacturer and model?

If Firefox works but IE doesn't...it would appear that your IE install is troubled.

Your only current problem...is that IE will not run? No other apparent system hiccups?

Let's try this.

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html.

Double-click BlueScreenView.exe file.

When scanning is done, Edit/Select All...then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.

Are all the toolbars/add-ons in IE...installed on Firefox?

How did you try to reinstall IE...what steps did you go through?

Louis

Edited by hamluis, 13 December 2010 - 10:14 AM.


#4 MistyC

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Posted 13 December 2010 - 05:19 PM

ok I tried to do that Bluescreenview thing.. and nothing showed up in the white boxes... Was I suppose to start it or something?

As far as How I reinstalled it.. I went threw & followed the steps on Microsofts site.. Uninstalled it via the add/remove programs, then went back to Microsoft & clicked the download thing.. went threw the whole process, restarted the pc when told & it wasnt there.. nothing popped up.. I tried the IE icons and they did not work.. Not sure if there was a step I did not complete after the restart or not...

yes we have the disc. I am going to go try the first suggestion right now..

It is a custom computer. My husband built it. We have minor issues with browser stability.. (basically FF "Does not respond" half the time.. but I think that is a FF issue & has been going on forever)

I believe I have more add ons then IE does... But yes whatever IE had I have on FF...

TY For your help. Loading the disc now.

#5 Broni

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Posted 13 December 2010 - 06:13 PM

Are you using some other browser to post here?

My Website

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#6 MistyC

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Posted 13 December 2010 - 07:30 PM

Are you using some other browser to post here?


Yes Firefox works fine.. I am sorry I thought I posted that lol.

Btw. I searched for that file.. it ran a whole scan thing.. finished & disappeared.. I was not sure what I had to update as my PC just finished doing a windows update... (the instructions said to go & update.. )

Ty guys for your help again! This is SO Frustrating!

BTW... did I mention I dont even HAVE Internet Options any more?? It was there before it (the pc) had to have the Graphics card changed... Charged the card & now no IE or Internet options.. could that be related?

#7 Broni

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Posted 13 December 2010 - 07:43 PM

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

64-bit users go HERE
  • Double-click SystemLook.exe to run it.
  • Vista users:: Right click on SystemLook.exe, click Run As Administrator
  • Copy the content of the following box into the main textfield:
    :filefind
    INETCPL.CPL
    
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt

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#8 PolaBar

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Posted 13 December 2010 - 07:47 PM

Go to control panel, add remove programs.

Select "Add/remove windows components"

check the the internet explorer box.


But, you really should download and install IE8 instead.

#9 MistyC

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Posted 13 December 2010 - 08:16 PM

Go to control panel, add remove programs.

Select "Add/remove windows components"

check the the internet explorer box.


But, you really should download and install IE8 instead.


Already tried that.. it was one of the first things I tried.. IE8 was crashing all the time..

Running System Look now...

Here is the log:

SystemLook 04.09.10 by jpshortstuff
Log created at 20:08 on 13/12/2010 by Dad
Administrator - Elevation successful

========== filefind ==========

Searching for "INETCPL.CPL"
C:\567399231166f5113d9d5769262a86\inetcpl.cpl --a---- 1817088 bytes [23:45 13/08/2007] [23:45 13/08/2007] 8DF54F96C75FC47C796388E456EBF729
C:\WINDOWS\$hf_mig$\KB2183461-IE8\SP3QFE\inetcpl.cpl --a---- 1469440 bytes [18:02 10/08/2010] [12:24 24/06/2010] 67B58DE32A707454C4E9AEAFE78A0C28
C:\WINDOWS\$hf_mig$\KB2360131-IE7\SP3QFE\inetcpl.cpl --a---- 1830912 bytes [23:23 09/12/2010] [13:36 09/09/2010] C97F3E35B9E0A642D40660A77E637379
C:\WINDOWS\$hf_mig$\KB2360131-IE8\SP3QFE\inetcpl.cpl --a---- 1469440 bytes [22:34 14/10/2010] [05:57 10/09/2010] 3BCA924B522F102AFC8FF3A65A1B8D80
C:\WINDOWS\$hf_mig$\KB956390-IE7\SP2QFE\inetcpl.cpl --a--c- 1831424 bytes [02:10 13/12/2008] [09:08 26/08/2008] 07A85E0CB486596B53B00C3A8D5F2600
C:\WINDOWS\$hf_mig$\KB958215-IE7\SP2QFE\inetcpl.cpl --a--c- 1831424 bytes [02:11 13/12/2008] [20:24 16/10/2008] 0E9900B3C789F3D1C7D8C8E5BF527E15
C:\WINDOWS\$hf_mig$\KB961260-IE7\SP2QFE\inetcpl.cpl --a--c- 1831424 bytes [00:00 11/02/2009] [23:55 20/12/2008] 7B54F94F8992C77EB66A2C214A3B17E3
C:\WINDOWS\$hf_mig$\KB963027-IE7\SP3QFE\inetcpl.cpl --a--c- 1831424 bytes [18:09 20/02/2009] [18:09 20/02/2009] 5B0945D65A631DB36773A649826A9842
C:\WINDOWS\$hf_mig$\KB969897-IE7\SP3QFE\inetcpl.cpl --a--c- 1830912 bytes [04:49 29/04/2009] [04:49 29/04/2009] AE99461601D34248810A82279B3B505E
C:\WINDOWS\$hf_mig$\KB969897-IE8\SP3QFE\inetcpl.cpl --a--c- 1469440 bytes [02:14 01/07/2009] [21:22 30/04/2009] 49E8691151D799E1442A5EABDC43A5C7
C:\WINDOWS\$hf_mig$\KB972260-IE8\SP3QFE\inetcpl.cpl --a--c- 1469440 bytes [22:38 28/07/2009] [17:06 03/07/2009] 5CA58E6C29649807DB90DF63713B86D5
C:\WINDOWS\$hf_mig$\KB974455-IE8\SP3QFE\inetcpl.cpl --a--c- 1469440 bytes [07:27 14/10/2009] [08:01 29/08/2009] FF89001E2E6CF92D5D0C57FD5DE3E68E
C:\WINDOWS\$hf_mig$\KB976325-IE8\SP3QFE\inetcpl.cpl --a--c- 1469440 bytes [10:34 13/12/2009] [07:45 29/10/2009] EBE42CFF9D4FC378AE6E743A224EA77B
C:\WINDOWS\$hf_mig$\KB978207-IE8\SP3QFE\inetcpl.cpl --a--c- 1469440 bytes [21:51 21/01/2010] [19:09 21/12/2009] 8C0F261F9FD9576B22160F707A096C05
C:\WINDOWS\$hf_mig$\KB980182-IE8\SP3QFE\inetcpl.cpl --a--c- 1469440 bytes [22:51 06/04/2010] [06:19 25/02/2010] 1510DBA889D2DB15B98D1E55CF0C4F22
C:\WINDOWS\$hf_mig$\KB982381-IE7\SP3QFE\inetcpl.cpl --a---- 1830912 bytes [04:05 09/12/2010] [17:20 04/05/2010] 168F4ABE701B564404BFD63B37149386
C:\WINDOWS\$hf_mig$\KB982381-IE8\SP3QFE\inetcpl.cpl --a---- 1469440 bytes [03:00 09/06/2010] [10:36 06/05/2010] 2B682DC9A4E19A2BC8DEEB67AC7753B2
C:\WINDOWS\$NtServicePackUninstall$\inetcpl.cpl -----c- 358400 bytes [22:03 09/12/2010] [12:00 28/02/2006] 731B489C78840B4CA9955B2AB19C5911
C:\WINDOWS\ie7\inetcpl.cpl --a--c- 360960 bytes [23:27 09/12/2010] [00:12 14/04/2008] F85403775D931BE05ABB7BD82F6656FA
C:\WINDOWS\ie7updates\KB2360131-IE7\inetcpl.cpl -----c- 1830912 bytes [23:29 09/12/2010] [17:20 04/05/2010] B213658365ED48C57D3A5CE3524CCC18
C:\WINDOWS\ie7updates\KB956390-IE7\inetcpl.cpl --a--c- 1817088 bytes [02:14 13/12/2008] [23:45 13/08/2007] 8DF54F96C75FC47C796388E456EBF729
C:\WINDOWS\ie7updates\KB958215-IE7\inetcpl.cpl --a--c- 1831424 bytes [02:14 13/12/2008] [07:24 26/08/2008] A7D03D864469FBD10D597FAD1B639302
C:\WINDOWS\ie7updates\KB961260-IE7\inetcpl.cpl --a--c- 1831424 bytes [00:46 11/02/2009] [20:38 16/10/2008] 9D3E7D4E8608F430F45EBD62670722E7
C:\WINDOWS\ie7updates\KB963027-IE7\inetcpl.cpl --a--c- 1831424 bytes [07:02 16/04/2009] [23:15 20/12/2008] AD9280508A514A212DCFE478345EF150
C:\WINDOWS\ie7updates\KB969897-IE7\inetcpl.cpl --a--c- 1830912 bytes [07:00 12/06/2009] [18:09 20/02/2009] E14D0AF6EA0D2EF859C9354CDA9F8DEB
C:\WINDOWS\ie7updates\KB982381-IE7\inetcpl.cpl -----c- 1817088 bytes [23:29 09/12/2010] [23:45 13/08/2007] 8DF54F96C75FC47C796388E456EBF729
C:\WINDOWS\ie8\inetcpl.cpl --a--c- 1830912 bytes [02:14 01/07/2009] [04:55 29/04/2009] 3D3743DED929B009E0768F439C37567D
C:\WINDOWS\ie8updates\KB2183461-IE8\inetcpl.cpl --a--c- 1469440 bytes [07:02 11/08/2010] [10:41 06/05/2010] 8F7CD6B3C2FD067F04A54DF30E80A655
C:\WINDOWS\ie8updates\KB2360131-IE8\inetcpl.cpl --a--c- 1469440 bytes [07:03 15/10/2010] [12:21 24/06/2010] D669023DE366BB3B38726BF36E3043B6
C:\WINDOWS\ie8updates\KB969897-IE8\inetcpl.cpl --a--c- 1469440 bytes [02:15 01/07/2009] [08:34 08/03/2009] D9D2AB8103E404A86DF0656F3577D615
C:\WINDOWS\ie8updates\KB972260-IE8\inetcpl.cpl --a--c- 1469440 bytes [07:00 29/07/2009] [21:22 30/04/2009] 1CC655F070343311BED03F4349455DC6
C:\WINDOWS\ie8updates\KB974455-IE8\inetcpl.cpl --a--c- 1469440 bytes [07:03 15/10/2009] [17:09 03/07/2009] D5E1F696E2942C7B23A3C3B1008D92E0
C:\WINDOWS\ie8updates\KB976325-IE8\inetcpl.cpl --a--c- 1469440 bytes [01:25 14/12/2009] [08:08 29/08/2009] B6A43730C8A38A16553E018F25D86724
C:\WINDOWS\ie8updates\KB978207-IE8\inetcpl.cpl --a--c- 1469440 bytes [08:00 22/01/2010] [07:45 29/10/2009] C482B61808BC9A96A130C3814E3741D4
C:\WINDOWS\ie8updates\KB980182-IE8\inetcpl.cpl --a--c- 1469440 bytes [04:25 07/04/2010] [19:14 21/12/2009] 1DD3E4757BD59F45FC60946B6D49812C
C:\WINDOWS\ie8updates\KB982381-IE8\inetcpl.cpl --a--c- 1469440 bytes [07:08 09/06/2010] [06:24 25/02/2010] 39C8BFB4EF85C138FF39C7E6E5CD0C19
C:\WINDOWS\ServicePackFiles\i386\inetcpl.cpl ------- 360960 bytes [23:53 08/12/2010] [00:12 14/04/2008] F85403775D931BE05ABB7BD82F6656FA
C:\WINDOWS\SoftwareDistribution\Download\626f83f88e86511ae79d7ff76840cc8e\SP3GDR\inetcpl.cpl --a---- 1830912 bytes [04:05 09/12/2010] [17:20 04/05/2010] B213658365ED48C57D3A5CE3524CCC18
C:\WINDOWS\SoftwareDistribution\Download\626f83f88e86511ae79d7ff76840cc8e\SP3QFE\inetcpl.cpl --a---- 1830912 bytes [04:05 09/12/2010] [17:20 04/05/2010] 168F4ABE701B564404BFD63B37149386
C:\WINDOWS\SoftwareDistribution\Download\97fe76a20161cb86e78057600e7c82a0\SP3GDR\inetcpl.cpl --a--c- 1469440 bytes [02:12 01/07/2009] [21:22 30/04/2009] 1CC655F070343311BED03F4349455DC6
C:\WINDOWS\SoftwareDistribution\Download\97fe76a20161cb86e78057600e7c82a0\SP3QFE\inetcpl.cpl --a--c- 1469440 bytes [02:12 01/07/2009] [21:22 30/04/2009] 49E8691151D799E1442A5EABDC43A5C7
C:\WINDOWS\SoftwareDistribution\Download\9866fb57abdc0ea2f5d4e132d055ba4e\inetcpl.cpl --a---- 360960 bytes [23:53 08/12/2010] [00:12 14/04/2008] F85403775D931BE05ABB7BD82F6656FA
C:\WINDOWS\SoftwareDistribution\Download\e9e3bc7b49018c1f53cc0d1bd73cad37\SP3GDR\inetcpl.cpl --a---- 1469440 bytes [00:15 09/12/2010] [10:41 06/05/2010] 8F7CD6B3C2FD067F04A54DF30E80A655
C:\WINDOWS\SoftwareDistribution\Download\e9e3bc7b49018c1f53cc0d1bd73cad37\SP3QFE\inetcpl.cpl --a---- 1469440 bytes [00:15 09/12/2010] [10:36 06/05/2010] 2B682DC9A4E19A2BC8DEEB67AC7753B2
C:\WINDOWS\SoftwareDistribution\Download\ec5f3c04575717e1f2f35e24c8375b92\SP3GDR\inetcpl.cpl --a---- 1830912 bytes [23:23 09/12/2010] [13:38 09/09/2010] FC27437A0B72111B80EDE633FC50E8DB
C:\WINDOWS\SoftwareDistribution\Download\ec5f3c04575717e1f2f35e24c8375b92\SP3QFE\inetcpl.cpl --a---- 1830912 bytes [23:23 09/12/2010] [13:36 09/09/2010] C97F3E35B9E0A642D40660A77E637379
C:\WINDOWS\system32\inetcpl.cpl ------- 1830912 bytes [12:00 28/02/2006] [13:38 09/09/2010] FC27437A0B72111B80EDE633FC50E8DB
C:\WINDOWS\system32\dllcache\inetcpl.cpl --a--c- 1830912 bytes [12:00 28/02/2006] [13:38 09/09/2010] FC27437A0B72111B80EDE633FC50E8DB

-= EOF =-

#10 Broni

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Posted 13 December 2010 - 08:23 PM

The file is in correct location:
C:\WINDOWS\system32\inetcpl.cpl

Go Start>Run, type this in:
control inetcpl.cpl

Click OK.
Will internet options open?

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#11 MistyC

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Posted 13 December 2010 - 09:48 PM

No.. after I hit okay it just goes away...

#12 Broni

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Posted 13 December 2010 - 09:58 PM

Missing Internet Options and system restore problem may indicate some infection.
I suggest, you start new topic in "Am I Infected?" forum to make sure your computer is clean.

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#13 PolaBar

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Posted 13 December 2010 - 10:21 PM

Missing Internet Options and system restore problem may indicate some infection.

Yeah, especially when coupled with:

basically FF "Does not respond" half the time

IE8 was crashing all the time

Seems as though there is a deeper problem than a faulty IE install.

If you have an IE7.log file in your C:\Windows folder we can look through that to see if something was blocked or missing during the install.

#14 MistyC

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Posted 14 December 2010 - 06:43 AM

Ok I will run over to the virus board & post there...

Btw when I go into my C: windows folder I have IE7 and IE8 updates & a faded out folder.. (so 4 folders) I dont know what you mean by a log file though as I did not see anything in those that is a notepad or says anything about log lol.

Ty again

#15 PolaBar

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Posted 14 December 2010 - 07:17 AM

Btw when I go into my C: windows folder I have IE7 and IE8 updates & a faded out folder.. (so 4 folders) I dont know what you mean by a log file though as I did not see anything in those that is a notepad or says anything about log lol.


The file will not be in those folders, if you have it it will be directly in the C:Windows folder.

Try:

Windows key + F > all files and folders
enter ie7.log

select look in hard drive C:




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