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Frequent "the connection timed out"


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5 replies to this topic

#1 Michael Hardy

Michael Hardy

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Posted 12 December 2010 - 11:55 PM

Newbie Append Here, Tough problem, need suggestions...

Frequently takes a long time to get to first page. Happens on IE as well as FF, also on my email client.
Using Symantec firewall, don't think WinXP firewall is on.
Tried refresh of Adobe Flash Player per suggestion in Firefox Support forum, no help.
Would like to have a tool to see how long each step of getting to the web takes so I can see if there's a bottleneck.
Occasionally "try again" button works on the "connection has timed out" message.

My PC is 6 yr old. xp-home, lots of ram, HDD available. Run Symantec AV/MBAM frequently. Ran Housecall and Dr. Web- no problems.
Talked to my DSL provider and Symantec in depth. Similar lethargy when I get IE running but not as frequent as under FF. Measured my DSL speed - 5MB as promised.
When the lag occurs, Task Manager does not show FF taking a lot of processor time.
Have done the things suggested in FAQ to help with performance.
I'm hoping someone has experienced an analog to this and has a suggestion to diagnose and solve. Thanks - Mike.

Thanks, Mike.

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#2 AleX

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Posted 13 December 2010 - 02:38 PM

First make a speed test on this address.
When the test is done, click on Copy forum link and paste it here.

#3 Michael Hardy

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Posted 13 December 2010 - 06:45 PM

First make a speed test on this address.
When the test is done, click on Copy forum link and paste it here.

Hi alexyz, thanks for your help.
Posted Image

I have run this in the past and always get expected DSL results. Upload and ping are also consistent w/ my experience.

The problem has not been how fast the tools measured my speed but in some cases (not tonight) how long it took for the first page to come up.

Just ran CNET http://reviews.cnet.com/internet-speed-test/
took 8 secs to get to the first page. said 5029 kbps.

TOASTNET http://performance.toast.net/results.asp?testtype=8&loadtime=3.616 says: 3.098Mbps.

Another run of SPEEDTEST:
Posted Image

Mike

#4 AleX

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Posted 16 December 2010 - 02:14 PM

Your connection is ok, but is seems that the connection wasn't your problem at all.

Can you share with us your computer specifications?

Edited by AleX, 16 December 2010 - 02:15 PM.


#5 Michael Hardy

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Posted 16 December 2010 - 10:12 PM

Your connection is ok, but is seems that the connection wasn't your problem at all.

Can you share with us your computer specifications?

My PC is 6 yr old Dell Dimension 4600, tower.. xp-home SP3 Build 2600, 2.5GB ram, 89G of 300G HDD available.
Processor x86 Family 15 Model 3 Stepping 4 Genuine Intel ~2793 Mhz.

Name Intel® 82865G Graphics Controller
PNP Device ID PCI\VEN_8086&DEV_2572&SUBSYS_01741028&REV_02\3&172E68DD&0&10
Adapter Type RADEON 7000 Series (0x5159), Intel Corporation compatible
Adapter Description Intel® 82865G Graphics Controller
Adapter RAM 64.00 MB (67,108,864 bytes)
Installed Drivers ati2dvag.dll
Driver Version 6.14.10.4396
INF File oem13.inf (i865G section)
Color Planes 1
Color Table Entries 4294967296
Resolution 1152 x 864 x 60 hertz
Bits/Pixel 32
Driver c:\windows\system32\drivers\ialmnt5.sys (6.14.10.4396, 1.24 MB (1,302,332 bytes), 2/20/2007 4:55 PM)

Name RADEON 7000 SERIES
PNP Device ID PCI\VEN_1002&DEV_5159&SUBSYS_00401092&REV_00\4&1C660DD6&0&10F0
Adapter Type RADEON 7000 Series (0x5159), ATI Technologies Inc. compatible
Adapter Description RADEON 7000 SERIES
Adapter RAM 64.00 MB (67,108,864 bytes)
Installed Drivers ati2dvag.dll
Driver Version 6.14.10.6614
INF File oem26.inf (ati2mtag_RV100 section)
Color Planes Not Available
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Memory Address 0xF0000000-0xF7FFFFFF
I/O Port 0x0000DE00-0x0000DEFF
Memory Address 0xFE9F0000-0xFE9FFFFF
IRQ Channel IRQ 17
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\ati2mtag.sys (6.14.10.6614, 1.47 MB (1,540,608 bytes), 8/26/2008 3:47 PM)

Name [00000001] Intel® PRO/100 VE Network Connection
Adapter Type Ethernet 802.3
Product Type Intel® PRO/100 VE Network Connection
Installed Yes
PNP Device ID PCI\VEN_8086&DEV_1050&SUBSYS_01741028&REV_02\4&1C660DD6&0&40F0
Last Reset 12/16/2010 5:58 AM
Index 1
Service Name E100B
IP Address 192.168.1.96
IP Subnet 255.255.255.0
Default IP Gateway 192.168.1.254
DHCP Enabled Yes
DHCP Server 192.168.1.254
DHCP Lease Expires 12/17/2010 5:59 PM
DHCP Lease Obtained 12/16/2010 5:59 PM
MAC Address 00:11:11:27:DF:C5
Memory Address 0xFE9DF000-0xFE9DFFFF
I/O Port 0x0000DD40-0x0000DD7F
IRQ Channel IRQ 20
Driver c:\windows\system32\drivers\e100b325.sys (8.0.21.0 built by: WinDDK, 159.00 KB (162,816 bytes), 2/20/2007 3:13 PM)


Running a System Information file but don't see how to upload to this forum.
I can send the file if you give me an email id. Or run other tool?

Have run Disk Check in last 7 days, HDD fragmentation at 4% or so.

#6 Michael Hardy

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Posted 21 December 2010 - 09:22 PM

Well. good and bad to report we have a solution to the problem, not yet verified to any degree.

Problem is in the DNS server service provided by my DSL provider, Bell South/AT&T. Result of a poor performing DNS is that one can't get thru to the selected site.

If you do a web search +dsl +"time out" you will see the history with Windstream. THEY finally issues a system-wide fix which, it appears, flattened the issue. Then add +AT&T to see that experience. I did not read it all thru, I'm wasted chasing this problem. I don't give AT&T ANY credit for customer service or heading off problems for their customers on this one.


AT&T support offers me:
==================================== start quote.
How do I check and update my DNS settings, if my DNS settings are not "server assigned"?
When you visit a Web site, your browser sends the site's alphabetic domain name to a DNS server. The DNS server translates the domain into a numeric IP address, then responds to your computer with the Internet location of the Web site. Incorrect DNS settings on your computer can disrupt this information flow and cause your Internet browsing to slow down or fail.

If you have trouble browsing the Internet, check your DNS settings. You likely have your DNS settings as "server-assigned." This allows DNS information to be automatically sent to your computer, which may improve your browsing experience. However, you may need to have your DNS settings manually entered

Note: If you are using a router to connect to your Internet service, check with your manufacturer's web site for instructions on updating your DNS settings with the following information:
Primary DNS: 68.94.156.1
Secondary DNS: 68.94.157.1
1. Click the Start button and select Control Panel from the menu.
2. Select Network and Internet Connections.
3. Double-click the Network Connections icon at the lower right.

4. Under the LAN or High-Speed Internet section, right-click the Local Area Connection icon and select Properties.
5. From the "Components checked are used by this connection" list, select Internet Protocol (TCP/IP), then click the Properties button.

6. Read the current DNS setting on the lower half of the TCP/IP properties screen. If the radio button Obtain DNS server address automatically is selected, you do not need to update your DNS settings. Otherwise, please continue.
7. Input the new Preferred DNS server of 68.94.156.1 and the Alternate DNS server of 68.94.157.1.
8. Click OK.

9. Return to the Network Connections screen. If you have a DSL Connection icon in the Broadband section, proceed to next step otherwise you have completed updating your DNS settings.
10. Under the Broadband section, right-click the DSL Connection icon and select Properties.
11. Select the Networking tab.
12. From the "This connection uses the following items" list, select Internet Protocol (TCP/IP) and click the Properties button.

13. Read the current DNS setting on the lower half of the TCP/IP properties screen. If the radio button Obtain DNS server address automatically is selected you do not need to up date your DNS settings. Otherwise, please continue.
14. Input the new Preferred DNS server of 68.94.156.1 and the Alternate DNS server of 68.94.157.1.
15. Click OK.

================================= end quote.

So it appears I can't put screen shots in here. Well I hope you get the gist.
In fact this is a bit hosed up.
It says if you user "automatic dns" you're OK, that's opposite of my experience.
I changed to the specified DNS addresses and things seem 99.9% fixed.
I also changed my Router (wireless) settings.

If there's a survey of my experience here I'll take it.

Mike Hardy





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