Hello and welcome to Bleeping Computer
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know.
If not please perform the following steps below so we can have a look at the current condition of your machine.
If you have not done so, include a clear description of the problems you're having,
along with any steps you may have performed so far.
Upon completing the steps below another staff member
will review and take the steps necessary with you to get your machine back in working order clean and free of malware.
If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.
Thanks and again sorry for the delay.
We need to see some information about what is happening in your machine. Please perform the following scan:
by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pif
Double click on the DDS
icon, allow it to run.
A small box will open, with an explaination about the tool. No input is needed, the scan is running.
Notepad will open with the results.
Follow the instructions that pop up for posting the results.
Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.
Information on A/V control HEREScan With RKUnHooker
Please download Rootkit Unhooker
from one of the following links and save it to your desktop.Link 1 (.exe file)Link 2 (zipped file)Link 3 (.rar file)
In order to use this tool if you downloaded from either of the second two links, you will need to extract the RKUnhookerLE.exe
file using a program capable of extracing ZIP and RAR compressed files. If you don't have an extraction program, you can downlaod, install and use the free 7-zip
-- Note: You may get this warning...just ignore it, click OK and continue: "Rootkit Unhooker has detected a parasite inside itself! It is recommended to remove parasite, okay?".
- Double-click on RKUnhookerLE.exe to start the program.
Vista/Windows 7 users right-click and select Run As Administrator.
- Click the Report tab, then click Scan.
- Check Drivers, Stealth, and uncheck the rest.
- Click OK.
- Wait until it's finished and then go to File > Save Report.
- Save the report to your Desktop.
- Copy and paste the contents of the report into your next reply.