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ComboFix Novice


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#1 treyvox

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Posted 12 December 2010 - 12:19 PM

Greetings all! As my topic indicates, I am a novice with ComboFix and more to the point anything having to do with administration. The infection has made Internet Explorer useless (Windows 7). The error message reads: Internet Explorer has stopped working. I can only access it in safe mode with networking. Once before I had gotten an infection and a friend walked me step by step through the ComboFix process and it worked. It happened again and I tried and it didn't. A consultant took the computer and cleaned it up and everything was fine. He said he was sure it had something to do with particular youtube posts my son was looking at. I suspected it was more likely that he had visited websites I would prefer he hadn't! Now it has happened again and I confronted my son who admitted visiting some adult sites. Rather than pay someone a second time to fix the problem, I'd love some guidance so that I can fix it myself. Thanks in advance!

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#2 quietman7

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Posted 12 December 2010 - 01:17 PM

Please note the message text in blue at the top of this forum.

IMPORTANT!: No one should be using ComboFix unless specifically instructed to do so by a Malware Removal Expert who can interpret the logs. It is a powerful tool intended by its creator to be "used under the guidance and supervision of an expert. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again. When issues arise due to complex malware infections, possible false detections, problems running ComboFix or with other security tools causing conflicts, experts are usually aware of them and can advise what should or should not be done while providing individual assistance. Those attempting to use ComboFix on their own do not have such information and are at risk when running the tool in an unsupervised environment. Please read the pinned topic ComboFix usage, Questions, Help? - Look here.

If you ran ComboFix on your own due to malware infection, please be aware that using ComboFix is only one part of the disinfection process. Preliminary scans from other tools like DDS, RSIT and GMER should be used first because they provide comprehensive logs with specific details about files, folders and registry keys which may have been modified by malware infection. Analysis of those logs allows planning an strategy for effective disinfection and a determination if using ComboFix is necessary.

If you need assistance with a malware infection that requires using ComboFix, please read the pinned topic titled "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help".
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 7 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.
  • When you have done that, post your log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts.
  • If you already ran ComboFix, include the log (ComboFix.txt) in your topic. It should have been saved to your root directory, usually C:\.

Edited by quietman7, 12 December 2010 - 01:27 PM.

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