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computer held hostage unless I purchase PCTOOLS

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#1 trekkermary


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  • Local time:04:17 PM

Posted 12 December 2010 - 11:53 AM

Yesterday, My computer would not work and a big message came up and tried to get me to pay money to remove malware and keystroker software from my computer. I got the blue screen and shut the computer down. Today, I turned my computer back on and it is completely normal. I am worried as to how this program was allowed access to my computer, where did it go? Should I change all my passwords? What should I do? How did this happen? Can you help me? I have never had any issue like this before.

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