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Computer Check


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9 replies to this topic

#1 Stefan B

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Posted 12 December 2010 - 08:16 AM

Hi,

Please help me verify that my computer is healthy.

I keep running on my pc avast!5 free and Malwarebytes free. On a routine check avast! didn't find anything suspicious, yet Malwarebytes got 2 wrong files. I was in such a hurry deleting them that I didn't keep any information about this.

I read about a method using an uninfected pc, a HDD box and a flash memory. With some effort I think I'm able to get these, but can you give me advice for an easier method?

Best regards,
Stefan

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#2 Casey_boy

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Posted 20 December 2010 - 12:59 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Casey

If I have been helping you and I do not reply within 48hours, feel free to send me a PM.


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#3 Stefan B

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Posted 22 December 2010 - 05:24 AM

Hi,

I'm sorry, I must postpone our conversation.
I didn't understand how to continue it later.

Stefan

#4 thcbytes

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Posted 22 December 2010 - 10:57 PM

Hi Stefan,

Welcome to Bleeping Computer.

Do you still desire help?

Regards,
thcbytes
Proud member - Unified Network of Instructors and Trained Eliminators
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I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/

#5 Stefan B

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Posted 23 December 2010 - 04:56 AM

Hi,

Yes, I desire, but later. You convinced me the computer must be "cleaned" of all data files and I'm not the only one who works with it. The process will run slow.

But may I keep the topic or I must open a new one when I'm ready?

Bye,
Stefan

#6 thcbytes

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Posted 23 December 2010 - 10:11 AM

What sortof time frame are we talking about? When will you be ready? Where did you get the impression that you were suppossed to clean the computer of data files? Does this computer belong to someone else? Is it a work computer? What problems are you experiencing with the computer?

Please answer all these questions.
Proud member - Unified Network of Instructors and Trained Eliminators
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I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/

#7 Stefan B

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Posted 23 December 2010 - 11:43 AM

Hi,

We are talking about 1 month.

"We therefore suggest that before we move forward with this cleaning process, you first backup your data to a secure location. That secure location could be a burnable DVD, an external backup drive, or another computer."

It's a home computer.
Other people work with it, too. They're not available.

A result from MBAM scanning:
"Files Infected:
C:\Users\Documents\AVG.Internet.Security.v8.0.169.Incl.Keymaker-EMBRACE\keygen.exe (Malware.Tool) -> No action taken."

I wanted to make sure the computer is healthy, even though AVG found by MBAM is an antivirus.

#8 thcbytes

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Posted 23 December 2010 - 08:42 PM

If it is going to take a month to back up your data then I will close this thread and ask that you pm to reopen it when your ready. Does that sound alright?
Proud member - Unified Network of Instructors and Trained Eliminators
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I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/

#9 Stefan B

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Posted 24 December 2010 - 02:38 AM

Yes, it's ok.

Merry Christmas!

Stefan

#10 thcbytes

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Posted 24 December 2010 - 03:32 AM

You too. :thumbup2:
Proud member - Unified Network of Instructors and Trained Eliminators
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I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/




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