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system tool 2011 virus, trojan, whatever


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#1 vaber

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Posted 11 December 2010 - 11:08 PM

I have a fake program that is saying my computer is infected everywhere it calls itself System Tool 2011 and it won't let me do anything. I was able to download rkill in all it's forms on my other computer and transfer it. It brings up the black screen and preparing Rkill, then it pauses a couple minutes, then says terminating known malware process, please be patient. Then imediately a notepad screen comes up that says :
This log file is located at C:rkill.log.
Please post this only if requested to by the person helping you.
otherwise you can close this log when you wish.
Fkill was run on 12/11/2011 at 20:55:56.
Operating System: Microsoft windows xp

Processes terminated by Rkill or while it was running:

Rkill completed on 12/ll/2010 at 20:55:59.

I ran this over and over again at least 40 times because in one of the forums it said you had to run it repeatedly to get it to work. I also downloaded and ran Malwarebytes. The first time it found 517 problems. 514 of those it called adware but are my main program for my business. The other 3 looked like they could be the problem so I had the program fix them. I rebooted and still have the problem I ran it again and it only idetified the program I have to have. I was working in that program when the problem came up (I think from an email)

I have McAfee but it seems to be absolutely no help, one of the forums directed me here. I am quite disappointed in them in that I got a virus when they were suppose to be protecting me and they want me to pay $90.00 more for them to help me fix this. Is this standard?

I consider myself only slightly computer literate.

Any help would be soooo appreciated, I don't know what I'm going to do come Monday without my laptop!!!!!

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#2 JPH1960

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Posted 12 December 2010 - 03:55 AM

My wife's computer picked up this malware yesterday. Mbam couldn't get all of it. After much searching on various sites, I found the following advice, which worked for me:

1. run mbam (which you've already done).
2. download TFC (temporary file cleaner) from cnet, and run it.
3. download Norton Power Eraser from cnet and run it. Note that there are some cautionary warnings with this program as it apparently is very aggressive in finding malware and can result in false positives (which could create problems if you delete good files). In my case, Power Eraser only came up with one bad file, which had a random prefix (random.exe).

All this downloading and running of programs was done in safe mode with networking.

I also ran superantispyware but it only picked up adware.

This worked for me.

Good luck.

#3 vaber

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Posted 12 December 2010 - 10:34 AM

Ok, did all that except the norton. I can't get on line in safe mode and if I go back to regular the warning imediately pops up and won't let me do anything because anything I click, it says it is infected. The TFC deleted 96,849 files then just seemed to stop, I waited about an hour but it didn't do anything more so I figured it was done, it didn't seem to have a way to tell you it was done. Running malwarebytes again. Didn't somebody say that the definition of insanity is to keep doing the same thing and expect different results? Ergo, computers make you insane

#4 JPH1960

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Posted 12 December 2010 - 08:32 PM

You should be able to go on line if you boot up in safe mode with networking.

Failing that, try and download Norton power eraser to another computer and transfer the file via flash drive to your infected computer.

#5 vaber

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Posted 12 December 2010 - 11:10 PM

I think it had to do with not being hard wired that I couldn't get on internet, it would just say 'looking for card forever' Other things didn't work in safe mode but that isn't too suprising. I think I finally got it fixed. I found advice on another forum. I right clicked on the program and changed the read only box, then went to target and changed the name of the program. That slowed it down enough for me to get to a resore point and restore to a previous point. That seemed to work. The System Restore had been turned off (I didn't do it so I assume the program did it) I had to restore to a point a month ago but it worked. It had also disabled McAfee virus scan so I had to re-download it. Everything seems to be working well now. Thanks for the help. It seems this is the same program for a lot of people but it takes different fixes for different people

#6 boopme

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Posted 12 December 2010 - 11:32 PM

Hello the issue lies in it corrupted the hosts file.

Please follow our Removal Guide here Remove System Tool and SystemTool (Uninstall Guide) .
You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
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#7 vaber

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Posted 14 December 2010 - 07:13 PM

The computer did seem to be working but I did all this anyway. Here is the log, there were also about 500 that were related to a program called vetech advantage that is my main program for my business, I didn't delete them and didn't include them in the log.
Malwarebytes' Anti-Malware 1.50
www.malwarebytes.org

Database version: 5313

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

12/14/2010 3:51:36 PM
mbam-log-2010-12-14 (15-51-36).txt

Scan type: Full scan (C:\|)
Objects scanned: 217530
Time elapsed: 52 minute(s), 10 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 7
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 98
Files Infected: 410

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{549B5CA7-4A86-11D7-A4DF-000874180BB3} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{549B5CA7-4A86-11D7-A4DF-000874180BB3} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Advantage (Adware.Vomba) -> Not selected for removal.
HKEY_CLASSES_ROOT\TypeLib\{6ED18428-A4F0-4ADC-8BAB-00DFD5D977CC} (Adware.Advantage) -> Not selected for removal.
HKEY_CLASSES_ROOT\Interface\{598DA94C-9A13-436B-9070-0C5DAB79753D} (Adware.Advantage) -> Not selected for removal.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Advantage (Adware.Advantage) -> Not selected for removal.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\SETUP.EXE (Adware.Advantage) -> Not selected for removal.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
c:\program files\advantage (Adware.Advantage) -> Not selected for removal.

Checking out the PSI thing
Thanks for the help!

#8 boopme

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Posted 14 December 2010 - 09:55 PM

Hello, Why did you NOT remove these?
HKEY_CURRENT_USER\SOFTWARE\Advantage (Adware.Vomba) -> Not selected for removal.
HKEY_CLASSES_ROOT\TypeLib\{6ED18428-A4F0-4ADC-8BAB-00DFD5D977CC} (Adware.Advantage) -> Not selected for removal.
HKEY_CLASSES_ROOT\Interface\{598DA94C-9A13-436B-9070-0C5DAB79753D} (Adware.Advantage) -> Not selected for removal.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Advantage (Adware.Advantage) -> Not selected for removal.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\SETUP.EXE (Adware.Advantage) -> Not selected for removal.

Adware.Vomba is a program that may display pop-up advertisements.

Adware:Win32/Advantage is adware that displays pop-up advertisements, and contacts a remote server to download updates.

You should rerun and remove those.

Let's see if there is anything left.
Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 vaber

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Posted 15 December 2010 - 12:07 PM

I got on the laptop and clicked on the link and it said internet explorer has encountered a problem and has to close and now when I try to open it, it starts and then just closes. Can't seem to get on the internet at all. I did reboot. My wireless manager is saying I'm connected. I ran malwarebytes again and came up only with the Advantage ones. Those are part of a legitimate program that is the main program for my business. I checked with tech support for the program and they confirmed that. I am running McAfee virus scan now. I am worried that it is something about that link since it happened when I clicked on it. I don't think it could just be a local outage since I am working on my desktop right next to the laptop and through the same connection and it is working.

#10 vaber

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Posted 15 December 2010 - 12:08 PM

Forgot to add, the lap top has XP

#11 vaber

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Posted 15 December 2010 - 12:57 PM

I did a reset on explorer and now it is working, still afraid to click on that link. Neither malwarebytes or McAfee came up with anything, is another scan necessary.

#12 boopme

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Posted 15 December 2010 - 02:16 PM

Well the above malware were not removed. Perhaps an online scan will go easier first.
Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 vaber

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Posted 20 December 2010 - 10:09 AM

can't get eset to run. it took a long time and the bar was to the end but it had an error message (sorry, didn't write the number) I tried again and it says can not get update, is proxy configured?

#14 boopme

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Posted 20 December 2010 - 10:47 AM

See if this is the problem.
Try this--open control, internet options, connections tab, lan settings, uncheck the box next to "use proxy...."
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 vaber

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Posted 20 December 2010 - 07:00 PM

that worked, it didn't find any bad files




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