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Not sure if infected! Help!


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#1 d0z3r

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Posted 11 December 2010 - 09:19 PM

Hi, my brand new gaming laptop has been a little slower on startup lately than it was a few months ago when I bought it. Everything else was working fine but the startup would take about 50 seconds longer than when I got it. So I scanned with spybot s&d and MBAM and everything was fine. But just now I got blue screen of death when i was only using microsoft word and mozilla firefox. I also had just updated my nvidia gpu drivers today so I'm not sure if that had anything to do with it. I will post specs below.

Operating System: Windows 7 Professional 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
Language: English (Regional Setting: English)
System Manufacturer: Alienware
System Model: M15x
BIOS: Ver A06 1.00
Processor: Intel® Core™ i7 CPU Q 740 @ 1.73GHz (8 CPUs), ~1.7GHz
Memory: 4096MB RAM
Available OS Memory: 4084MB RAM
Page File: 1969MB used, 6197MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DxDiag Version: 6.01.7600.16385 64bit Unicode
GPU: NVIDIA GeForce GTX 260M
Customer: I'm running Windows '98
Tech: Yes.
Customer: My computer isn't working now.
Tech: Yes, you said that.

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#2 AustrAlien

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Posted 13 December 2010 - 12:14 AM

Let's start by having a look at those BSOD (blue screen of death) error messages.

Please download BlueScreenView (in zip file)
Extract the contents of bluescreenview.zip and then double-click on the BlueScreenView.exe file, and click on Run, to run the program. (No installation is required.)
When scanning is done (please be patient), go ...
  • Edit > Select All
  • File > Save Selected Items, and save the report to your Desktop as BSOD.txt.
Close the BlueScreenView window.
Open BSOD.txt using Notepad and go ...
  • Edit > Select All
  • Edit > Copy, and then paste the entire contents of the text file into your next reply.

AustrAlien
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#3 d0z3r

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Posted 13 December 2010 - 08:25 AM

==================================================
Dump File : 121110-27128-01.dmp
Crash Time : 12/11/2010 7:05:00 PM
Bug Check String :
Bug Check Code : 0x00000101
Parameter 1 : 00000000`00000019
Parameter 2 : 00000000`00000000
Parameter 3 : fffff880`03287180
Parameter 4 : 00000000`00000005
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16617 (win7_gdr.100618-1621)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\121110-27128-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7600
==================================================

This is the first time it has ever happened on this computer.

And I forgot to say that a few months ago it had a hard time starting up and would just go to a black screen with a mouse until I restarted it. But nothing came up in spybot or MBAM.

Edited by d0z3r, 13 December 2010 - 08:28 AM.

Customer: I'm running Windows '98
Tech: Yes.
Customer: My computer isn't working now.
Tech: Yes, you said that.

#4 AustrAlien

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Posted 13 December 2010 - 06:05 PM

Let's see if we can narrow down what is going on here. You have posted in the AII forum, with two issues:
  • laptop has been a little slower on startup lately
  • just now I got blue screen of death
It is possible that one or both of the above issues may be malware-related, but it is more than likely that neither are due to malware and that they are not related to each other.

Please answer the following questions:

:step1: What have you done so far to check out the slow startup time?

:step2: Do you see any signs of malware being present in the system?

:step3: Do you wish for some assistance to check that your system is clean?

:step4: For what reason did you recently update the graphics card drivers?


If you google the bug check code 0x00000101 you will see an amazing number of results. They will take some time to research, but my immediate suspect for the BSOD is the recent updating of the graphics card's drivers. I don't have a Windows 7 installation to check the following advice, but let me know if you need further assistance with it.
Please go to Device Manager > Display adapters
... and "roll-back" the drivers for your graphics card, to use the drivers that you were using prior to your update. Hopefully, that will stop the BSOD issue happening again.

You should also change the "Automatic restart on system failure" setting, so that if the system BSODs again, you will see the error message.
Disable Automatic Restart .... VISTA
http://www.winvistatips.com/disable-automatic-restart-t84.html
(I think Win7 will be the same as for Vista.)

You said: "a few months ago it had a hard time starting up and would just go to a black screen with a mouse".
That's an interesting one: Again, if you google black screen mouse, you will see that it has been a common problem across all Windows OS, and not necessarily malware-related. Let's hope that one doesn't surface again because there is no one simple common cause or solution.
AustrAlien
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#5 d0z3r

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Posted 13 December 2010 - 08:37 PM

1. I have cut down the amount of programs that startup with my computer with spybot S&D and it did nothing so I believe it's malware related.
2. The computer has had very small amounts of malware in the past but that was cleaned up as far as I know and I was not even having these problems at that time anyway.
3. I just need some suggestions on if there is anything else I can do to detect anything. I have experience with malware removal if I were to detect something.
4. For some reason when I received my computer it did not have the notebook drivers on it. The desktop drivers were compatible with my card but there was a game that was giving me errors when I tried to play and I was told to install the latest mobile drivers if I didn't have them installed and when I did it fixed the problem.

I'm sorry if I end up wasting your time and there aren't any viruses but I didn't know where to post this. I posted here because the only possible problem at this point I could think of is if there was some trojan or something I couldn't find.

If possible could you just suggest some antimalware tools that I can use to find out. That would be all I need.

I just found out that the BSOD was from a common intel processor software bug that has been fixed with the new update. Haha for some reason I never thought of googling error codes so thanks for the tip

Edited by d0z3r, 13 December 2010 - 08:46 PM.

Customer: I'm running Windows '98
Tech: Yes.
Customer: My computer isn't working now.
Tech: Yes, you said that.

#6 AustrAlien

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Posted 13 December 2010 - 09:37 PM

I just found out that the BSOD was from a common intel processor software bug that has been fixed with the new update.

Would you be so kind as to post a link to the relevant information, or the new update. Thank you.

There are lots of useful guides on the subject of "slow" boot up/"slow" computer issues, and again, google would help you out on that one too, but here is a link to a few tips at the BC forums:
Slow Computer?

You said: "3. ... some suggestions on if there is anything else I can do to detect anything"
Sure: No problem. I'll post up some standard "first-step" instructions. Anything further than that, I would suggest that you follow the Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

and then create a new topic in the
Virus, Trojan, Spyware, and Malware Removal Logs Forum

Ask for a check-up, seeking a clean bill of health, and one of the helpers will be happy to do it for you.

--------------------------------------------------------

:step1: Please download Malwarebytes' Anti-Malware and save it to your Desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note 1: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless of whether you are prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2: MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs


:step2: Empty your temp folders using TFC (Temporary File Cleaner) in Safe Mode
  • Please download TFC by Old Timer and save it to your desktop.
    alternate download link
  • Re-start your computer and load Windows in Safe Mode: ( Getting into Windows Safe Mode )
    • Start tapping the F8 key as the system starts to boot again, and continue tapping until you are presented with the "Windows Advanced Options Menu" screen.
    • Use the UP/DOWN arrow keys to select "Safe Mode", and press the <ENTER> key.
    • Log into your own account.
  • Run TFC:
    • Save any unsaved work. (TFC will close ALL open programs including your browser!)
    • Double-click on TFC.exe to run it. (If you are using Vista, right-click on the file and choose "Run As Administrator".)
    • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
    • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway allowing Windows to load normally (not into Safe Mode) to ensure a complete clean.

:step3: Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


:step4: ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

Good luck. Post the logs here if you wish.
AustrAlien
Google is my friend. Make Google your friend too.

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