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Computer freezes are certain times...


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#1 audiO

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Posted 11 December 2010 - 06:26 PM

This has been going on for a while, and I chose to ignore it but now it's really bothering me and its very irritating especially when I am gaming. For example, while play Black ops if I hit the windows key to bring up the drop down menu, my computer freezes and makes this awful noise from my headphones, like a ton of static. Or if the computer has been running for a while and I fire up a game, it will sometimes freeze 30-40 mins into the game. My girlfriends brother helped me build this PC (I picked the parts, he helped put together/boot it). Im not sure if it's something he did or what. I tried putting both my sticks of RAM on one side or separating them, nothing has seemed to work. If anyone has a good idea as to what I should think about replacing please let me know.

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#2 MrBruce1959

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Posted 11 December 2010 - 10:14 PM

Hello and welcome to Bleepingcomputer.

I need a little history on this computer.

Please follow the instructions below.



How To Publish a Snapshot using Speccy


Guide Overview

The purpose of this guide is to teach you how to post your computer's specifications to the forum with minimal effort on your part. This is often helpful when troubleshooting problems, and the person helping you needs to see the details of your computer's hardware.

Tools Needed
  • Speccy - First, you will need a program called Speccy. According to Piriform: "Speccy is an advanced system information tool for your PC." This is a very useful utility that every PC user should have in their arsenal.

Instructions
  • Go to Piriform's website, and click the big Posted Image button.

    Next, click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version.

    You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.
  • After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
  • Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
    Posted Image

    Now, at the top, click File > Publish Snapshot

    You will see the following prompt:
    Posted Image

    Click Yes > then Copy to Clipboard

    Posted Image

    Now, once you are back in the forum topic you are posting in, click the Posted Image button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.



How long ago was this computer built? I am wondering if your experiencing heat related issues or if your power supply is lacking the ability to keep up with the demand.

The PSU is not covered by the Speccy program, so if you could, please post the specs on your PSU.

Thanks in advance.

Bruce.
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My Career Involves 37 Years as an Electronics Repair Technician, to Which I am Currently Retired From.

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#3 audiO

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Posted 12 December 2010 - 12:15 AM

Hey Bruce,

Thanks for your reply and hopefully I can get to the bottom of this. I built this in the summer time I want to say around July. Hadnt given me issues up until I say end of August. I believe from what I remember I went cheap with the 500w power supply. Just a basic, average one. Heres the Speccy!

http://speccy.piriform.com/results/RoJdiC4rUiDYcHem18uzaJX

Thanks again, tomorrow I will open my PC up and get you an affirmative on the power supply.

#4 MrBruce1959

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Posted 12 December 2010 - 01:56 AM

Thanks for the computer info.

I will await your reply with the information on your PSU.

One thing I would like you to concentrate on is if your CPU heat sink is properly seated and if there is any thermal grease in between the heat spreader of the CPU and heat sink.

Some systems come already assembled, while others are built by the owner.

If in your case the processor and heat sink were already installed on the motherboard, you may want to double check the status of the assembly to be sure the heat sink is making full contact and that there is thermal grease and not a heat transfer pad in place between the heat sink and the CPU. The heat transfer pads I've seen on the market are just not as good as using Arctic brand formula 5 silver thermal compound.

Heat transfer ability has been shown to be much more efficient with the paste than the pads, if you have a pad stuck to the heat sink, you should carefully remove it and apply a small bead (the size of a grain of rice) of thermal compound to the heat spreader of the CPU and then place the heat sink on top of CPU and allow the compression of the heat sink's locking levers to spread the bead out evenly.

Although your system is rather new, you should still check the heat sinks and cooling fans for ease of movement and evidence of any dust accumulation in the cooling fins.

Be sure to check the video card as well for the same conditions.

There may be a driver issue as well, I have had drivers that I downloaded from nVidia that were either corrupted during the download from line noise, that caused random crashes.
Using a different file of the same driver version, uninstalling the corrupted one and re-installing with the second download of the same driver brought the crashes to an end.

No one said the Internet was free of noise or interference that corrupts or disrupts packets.

Bruce.

Edit corrected misspelled words :whistle:

Edited by MrBruce1959, 12 December 2010 - 02:03 AM.

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#5 audiO

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Posted 12 December 2010 - 12:44 PM

Once again, thank you for your time. I will definitely take it apart later today (after the Patriots beat some Chicago butt) and have my buddy and I go through it thoroughly. It is possible that there is not enough circulation through the system or the heat sink pads are on there. I cannot remember what we did when we built it, but I will find it. Thanks!

#6 MrBruce1959

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Posted 12 December 2010 - 05:54 PM

You are most welcome. :)

Please keep us posted with the results.

If the problem persists, please let us know this, so we can offer other suggestions to you.

Sooner or later, we'll get it right. :thumbup2:

Bruce.
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