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Am I infected??


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4 replies to this topic

#1 eliseamy

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Posted 11 December 2010 - 05:16 PM

My computer keeps blue screening at least once a day and it seems to happen more often when I am downloading big files.. I have Comodo Antivirus and Super AntiSpyware but they are coming up with nothing, What else can I do?
Elise :)

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#2 AustrAlien

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Posted 13 December 2010 - 12:02 AM

Let's start by having a look at those BSOD (blue screen of death) error messages.

Please download BlueScreenView (in zip file)
Extract the contents of bluescreenview.zip and then double-click on the BlueScreenView.exe file, and click on Run, to run the program. (No installation is required.)
When scanning is done (please be patient), go ...
  • Edit > Select All
  • File > Save Selected Items, and save the report to your Desktop as BSOD.txt.
Close the BlueScreenView window.
Open BSOD.txt using Notepad and go ...
  • Edit > Select All
  • Edit > Copy, and then paste the entire contents of the text file into your next reply.

AustrAlien
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#3 eliseamy

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Posted 13 December 2010 - 06:51 PM

==================================================
Dump File : Mini121210-03.dmp
Crash Time : 12/12/2010 4:51:50 PM
Bug Check String : WORKER_THREAD_RETURNED_AT_BAD_IRQL
Bug Check Code : 0x000000e1
Parameter 1 : 0x82755005
Parameter 2 : 0x00000002
Parameter 3 : 0x853c4358
Parameter 4 : 0x853c4360
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+d6005
File Description : NDIS 6.0 wrapper driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini121210-03.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini121210-02.dmp
Crash Time : 12/12/2010 9:02:47 AM
Bug Check String : WORKER_THREAD_RETURNED_AT_BAD_IRQL
Bug Check Code : 0x000000e1
Parameter 1 : 0x82750005
Parameter 2 : 0x00000002
Parameter 3 : 0x8441e2f8
Parameter 4 : 0x8441e300
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+d6005
File Description : NDIS 6.0 wrapper driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini121210-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini121210-01.dmp
Crash Time : 12/12/2010 6:51:07 AM
Bug Check String : WORKER_THREAD_RETURNED_AT_BAD_IRQL
Bug Check Code : 0x000000e1
Parameter 1 : 0x82755005
Parameter 2 : 0x00000002
Parameter 3 : 0x8471a4a8
Parameter 4 : 0x8471a4b0
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+d6005
File Description : NDIS 6.0 wrapper driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini121210-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini121110-01.dmp
Crash Time : 11/12/2010 6:41:43 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x00000000
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x82060894
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+157f
File Description : NDIS 6.0 wrapper driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini121110-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini120810-01.dmp
Crash Time : 8/12/2010 4:15:48 PM
Bug Check String : WORKER_THREAD_RETURNED_AT_BAD_IRQL
Bug Check Code : 0x000000e1
Parameter 1 : 0x8274d005
Parameter 2 : 0x00000002
Parameter 3 : 0x86bab780
Parameter 4 : 0x86bab788
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+d6005
File Description : NDIS 6.0 wrapper driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini120810-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini120510-02.dmp
Crash Time : 5/12/2010 8:02:20 PM
Bug Check String : WORKER_THREAD_RETURNED_AT_BAD_IRQL
Bug Check Code : 0x000000e1
Parameter 1 : 0x8274e005
Parameter 2 : 0x00000002
Parameter 3 : 0x84789a28
Parameter 4 : 0x84789a30
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+d6005
File Description : NDIS 6.0 wrapper driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini120510-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini120510-01.dmp
Crash Time : 5/12/2010 12:51:50 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 0x00000018
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x82678473
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+3473
File Description : NDIS 6.0 wrapper driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini120510-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini120410-01.dmp
Crash Time : 4/12/2010 6:28:17 AM
Bug Check String : WORKER_THREAD_RETURNED_AT_BAD_IRQL
Bug Check Code : 0x000000e1
Parameter 1 : 0x8274f005
Parameter 2 : 0x00000002
Parameter 3 : 0x846a9ce8
Parameter 4 : 0x846a9cf0
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+d6005
File Description : NDIS 6.0 wrapper driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini120410-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini112810-03.dmp
Crash Time : 28/11/2010 11:44:13 AM
Bug Check String : WORKER_THREAD_RETURNED_AT_BAD_IRQL
Bug Check Code : 0x000000e1
Parameter 1 : 0x8274f005
Parameter 2 : 0x00000002
Parameter 3 : 0x845d6400
Parameter 4 : 0x845d6408
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+d6005
File Description : NDIS 6.0 wrapper driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini112810-03.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini112810-02.dmp
Crash Time : 28/11/2010 9:24:15 AM
Bug Check String : WORKER_THREAD_RETURNED_AT_BAD_IRQL
Bug Check Code : 0x000000e1
Parameter 1 : 0x82756005
Parameter 2 : 0x00000002
Parameter 3 : 0x8444e558
Parameter 4 : 0x8444e560
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+d6005
File Description : NDIS 6.0 wrapper driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini112810-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini112810-01.dmp
Crash Time : 28/11/2010 7:04:33 AM
Bug Check String : WORKER_THREAD_RETURNED_AT_BAD_IRQL
Bug Check Code : 0x000000e1
Parameter 1 : 0x82752005
Parameter 2 : 0x00000002
Parameter 3 : 0x8446a540
Parameter 4 : 0x8446a548
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+d6005
File Description : NDIS 6.0 wrapper driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini112810-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini112710-02.dmp
Crash Time : 27/11/2010 9:01:22 PM
Bug Check String : WORKER_THREAD_RETURNED_AT_BAD_IRQL
Bug Check Code : 0x000000e1
Parameter 1 : 0x82748005
Parameter 2 : 0x00000002
Parameter 3 : 0x869a4118
Parameter 4 : 0x869a4120
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+d6005
File Description : NDIS 6.0 wrapper driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini112710-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini112710-01.dmp
Crash Time : 27/11/2010 5:42:29 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 0x00000000
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x8274e539
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+ce539
File Description : NDIS 6.0 wrapper driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini112710-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================
Elise :)

#4 AustrAlien

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Posted 14 December 2010 - 12:51 AM

Link to previous topic in which Broni suggests posting in AII forum:

My computer is restarting itself..... Please Help!!! Windows Vista ..... Broni/Vista forum
http://www.bleepingcomputer.com/forums/topic363399.html
AustrAlien
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#5 AustrAlien

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Posted 14 December 2010 - 04:49 AM

I have spent some time googling your issue with ndis.sys as reported by Bluescreenview, and the issue is most likely not malware-related, but let's run a few scans to see what turns up anyway.

:step1: Please download Malwarebytes' Anti-Malware and save it to your Desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note 1: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless of whether you are prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2: MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs


:step2: Empty your temp folders using TFC (Temporary File Cleaner) in Safe Mode
  • Please download TFC by Old Timer and save it to your desktop.
    alternate download link
  • Re-start your computer and load Windows in Safe Mode: ( Getting into Windows Safe Mode )
    • Start tapping the F8 key as the system starts to boot again, and continue tapping until you are presented with the "Windows Advanced Options Menu" screen.
    • Use the UP/DOWN arrow keys to select "Safe Mode", and press the <ENTER> key.
    • Log into your own account.
  • Run TFC:
    • Save any unsaved work. (TFC will close ALL open programs including your browser!)
    • Double-click on TFC.exe to run it. (If you are using Vista, right-click on the file and choose "Run As Administrator".)
    • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
    • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway allowing Windows to load normally (not into Safe Mode) to ensure a complete clean.

:step3: Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


:step4: ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

Please post the logs.

Edited by AustrAlien, 14 December 2010 - 04:49 AM.

AustrAlien
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