Posted 03 December 2005 - 04:01 PM
I have been on a long journey trying to repair my son's computer. I'll do my best to untangle the events and lay it out for you. He has a Gateway notebook with XP pro installed. He has an XP firewall, Norton 2005 Suite, and runs AdAware and Spybot daily, to control spyware.
There's never been a problem until 2 days ago. First, Norton stopped working. He discovered this when he tried to do a system scan, but it wouldn't scan. Instead, he saw a message that said to uninstall the program, and then reinstall. Nothing was working. Error messages were beside all the antivirus function keys. He uninstalled the program, but he can't reinstall yet. He doesn't have the disk. It was left at my brother's house, who lives out of state. He is mailing it to him, but in the meantime, I installed AVG so that the computer wouldn't be exposed. Then he ran his spyware programs. They showed that he'd picked up some bugs. Even after removal, the computer acted strangely. I installed a copy of SpySweeper and Spy Doctor on his system. They both showed many entries for dialers and browser hijacking programs. Even after getting rid of them, the computer has continued to fall apart. Who knows what's on the computer? Four programs found different things. I don't know if we got everything or not. It's so frustrating that one program can't do the job.
Today I tried to see what I could do with it. Help and support cannot be accessed. The network connection icons have disappeared from the Network Connections folder, but they still show in control panel's hardware profile list. There used to be 2 entries, now it's empty. We didn't delete them, so I don't know how they disappeared. He cannot connect to the internet and the registry is a mess. He tried to manually remove some bugs and probably deleted some important system files. I don't know how to fix so many problems for him. I'm good at the entry level stuff, but that's all. I thought if we did a clean reinstall of XP pro, maybe that would be best. The XP Pro disk he has is no help. It gives a message that the version on the computer is newer than the one on disk. It can't repair or reinstall from the disk. My brother gave him the computer, and he obviously gave him the wrong disk for the computer. Isn't there some way to uninstall the OS without the disk? If I could take everything off, I should be able to reinstall with the disk we have.
I hope someone can weed through the maze I tried to present, and help me get his computer back to normal. This is one for somebody who enjoys solving puzzles and mysteries! Lol. Thank you in advance for any help you can give.