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toshiba satellite M40


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15 replies to this topic

#1 mdoggy39

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Posted 11 December 2010 - 08:49 AM

Hi, i am working on a friends laptop, after much work, i have it booting up to windows. But no matter what i do, it wont boot to a cd.
I have tried many bootable cd's, and the cd-rom, is set in bios as 1st boot.
Once its running and i put a cd in, i can access it, so the cd player is working.
Also, everytime i reboot, i get black screen and have to unplug and remove battery, hold power button for 10 sec. Then it boots up.
I ran some tests, im thinking hard drive is shot, BUT, why wont it boot to a cd??
Any help would be appreciated.

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#2 MrBruce1959

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Posted 11 December 2010 - 10:04 PM

Hello and welcome to Bleepingcomputer.

I would like to be more accurate with any assistance that I give you.

In order to do this, I need to know the full model number of this laptop.

The model number M40 is usually followed by a dash ->> - and several other letters/numbers. Example: M40-S312TD.

There are 5 models with the M40 at the beginning of the model number, there is 6 to 7 letters/numbers following the M40 in th full model number.

Can you please post the rest of the model number?

Thanks in advance.

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#3 mdoggy39

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Posted 11 December 2010 - 10:43 PM

its a M40-SF300E

#4 the_patriot11

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Posted 11 December 2010 - 10:49 PM

Can I ask a silly question, but what kind of CDs are you trying to burn with? Keep in mind they have to be an ISO file to boot from.

picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

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#5 mdoggy39

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Posted 11 December 2010 - 10:51 PM

Yes, trust me, they are all good bootable cd's, that work on every other computer.

#6 MrBruce1959

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Posted 11 December 2010 - 11:31 PM

Please check this link below and let me know if this is your computer.

I would take it your location is in Canada is this correct?

http://www.toshiba.ca/web/product.grp?lg=en&section=1&group=223&product=4070&part=3431#spectop

Thanks in advance.

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#7 mdoggy39

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Posted 11 December 2010 - 11:45 PM

yes it is and yes canada

#8 MrBruce1959

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Posted 12 December 2010 - 01:06 AM

I am not sure if this page I am linking you to below will work for you or not. But it should link to the downloads for this laptop. I have tested the link, it worked for me, but this may because I may already have the page in my browsers cache and that is why it is working for me.

Can you please varify if this link below brings you directly to the download page for the PSM40M-SF300E or not. Seems to me it wouldn't since there is nothing specific in the URL below that would link to only this chosen model.

http://support.toshiba.ca/support/techsupport/center/main.asp?displaytype=drivers

If this link does not link directly to the download page, please let me know.

You will have to navagate to the page yourself other wise.

Bruce.

Edited by MrBruce1959, 12 December 2010 - 01:17 AM.

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#9 mdoggy39

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Posted 12 December 2010 - 10:23 AM

hi, no the link didnt take me to mine, but i got to my laptop, but this doesnt help me, i have been here before. I still cant boot to any
cd, so i cant do anything i need to do, like reinstall windows.

#10 MrBruce1959

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Posted 12 December 2010 - 10:43 AM

Thanks for your reply, as I suspected I was right the page was in my browsers cache so the link I posted above worked, that is until now.

Some support web sites use an embedded script that does not allow direct linking to different menus/pages.

I guess well have to go with this page instead.

http://support.toshiba.ca/support/techsupport/ln_TechSupport.asp

Then please check this link here "Unable to boot from USB Drive or Optical Disk Drive"

http://support.toshiba.ca/support/techsupport/tsbs/viewtsb.asp?docid=TSB001554 (I rechecked this information and do not think this applies to your model number, have to admit Toshiba's canadian support web site does not offer much in the way of solutions.)

Please let me know if this link above has found a solution to your problem. There is a BIOS update for your model number, however the web site does not allow me link you to this page.

Bruce.

Edited by MrBruce1959, 12 December 2010 - 11:11 AM.

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#11 MrBruce1959

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Posted 12 December 2010 - 10:57 AM

Quick question, When you are attempting to boot your computer from a CD, are you looking for the text on the screen that prompts you to hit any key to boot to a cd?

Unlike the old floppy disks, which booted automatically, CDs and DVDs will NOT boot automatically, there is a prompt during boot up that mentions Press any key to boot from CD disk.

Are you seeing this prompt at all?

Bruce.

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#12 mdoggy39

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Posted 12 December 2010 - 12:13 PM

hey, well my bios was already updated. As for press key prompt, no it never gets there, and yes i know to watch for it.
I hear the cd spin up for a few sec, then windows starts, no prompt on screen.

#13 MrBruce1959

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Posted 12 December 2010 - 10:08 PM

Thanks for your reply.

I have your owners manual in pdf format on my desktop, which I am looking through at the moment.
Hopefully I can find some information on your computers BIOS setup utility and any other possible settings or recommendations on correcting this problem.

I see from the manual that there are several different types of drives that ship with this laptop.

A copy and paste from the manual is below.

Optical disk drive standards
TOSHIBA Satellite M40 computer is shipped with one of the following
drives preinstalled: DVD-ROM, CD-RW/DVD-ROM, DVD-R/-RW,
DVD+-R/+-RW or DVD Super Multi drive.

Any idea which drive came with your laptop?

Bruce.

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#14 MrBruce1959

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Posted 12 December 2010 - 10:52 PM

Below is a copy and paste from your M40 laptop owners manual found on page on page 7-6

Boot Priority Options

This option sets the priority for booting the computer. Select from the following
settings:

HDD -> FDD -> CD-ROM The computer looks for bootable files in the
following order: HDD, diskette drive, CDROM*
and LAN. (Default)

FDD -> HDD -> CD-ROM The computer looks for bootable files in the
following order: diskette drive, HDD, CDROM*
and LAN.

HDD -> CD-ROM -> FDD The computer looks for bootable files in the
following order: HDD, CD-ROM*, LAN and
diskette drive.

FDD -> CD-ROM -> HDD The computer looks for bootable files in the
following order: diskette drive, CD-ROM*,
LAN and HDD.

CD-ROM -> HDD -> FDD The computer looks for bootable files in the
following order: CD-ROM*, LAN, HDD,
diskette drive.

CD-ROM -> FDD -> HDD The computer looks for bootable files in the
following order: CD-ROM*, LAN, diskette drive and HDD.

You can override the settings and manually select a boot device by pressing one
of the following keys while the computer is booting:
This procedure does not affect the settings.

U Selects the USB diskette drive.
N Selects the Network.
1 Selects the primary HDD.
C Selects the CD-ROM*.


* In this computer, CD-ROM refers to the DVD-ROM, CD-R/RW or CD-RW/
DVD-ROM drives.
Note: PC card HDD boot is not supported.


End of text from owners manual

Please try the options I put in bold text to see if your CD disk boots.

If it fails to boot and you do have the drive set as the first boot device, then there may be a hardware failure with this drive.

Bruce.

Edit: Reason: took a lot of copy and pastes and editing to get this text copied from a PDF file to display in the correct order on this forum.

Edited by MrBruce1959, 12 December 2010 - 11:02 PM.

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#15 mdoggy39

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Posted 13 December 2010 - 04:58 PM

hey mrbruce thanks for the work, i will try these shortly, and see what happens.




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