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Please Help!


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#1 bsolo

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Posted 03 December 2005 - 03:47 PM

I am running windows xp protected with norton antivirus. Recently it has been acting funny (slowing down, not recognizing my ipod, etc). Yesterday it completely crashed. Now when I try to reboot, I get a black screen that says "sony" (I have a vaio) and then nothing ever happens. I cannot get the darn thing to reboot. I need some serious help and any and all is much appreciated

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#2 acklan

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Posted 03 December 2005 - 03:50 PM

Can you enter the BIOS? Does the BIOS see the drive? What is the information in Primary>Master drive?
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#3 bsolo

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Posted 03 December 2005 - 03:51 PM

I am quite the novice. Could you please explain how I enter the BIOS, etc? THanks

#4 acklan

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Posted 03 December 2005 - 03:55 PM

When you start your computer it will have a message to press F2 or F10 or another key to enter setup?
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#5 bsolo

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Posted 03 December 2005 - 03:59 PM

Just tried it!! entered BIOS. Primary Master, Slave, etc all say [Auto]. BIOS version 2001/12/07/01.

#6 acklan

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Posted 03 December 2005 - 04:03 PM

It should list the specs for the drive even if it's on auto.
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#7 bsolo

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Posted 03 December 2005 - 04:04 PM

not only is nothing listed, it immediatly crashes and I cannot navigate or exit BIOS. I have to turn the computer off

#8 acklan

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Posted 03 December 2005 - 04:09 PM

Hhmm That is interesting. I need you to unplug the computer from the wall and take the cover off the side of the computer. I need you to tell me how dirty the inside is. You could have very dirty case causing overheating or maybe a bad power supply. Which ever it maybe you can fix it. Checking for dirt should only take a few minutes and you can't hurt anything.
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#9 bsolo

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Posted 03 December 2005 - 04:17 PM

I'll try it

#10 bsolo

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Posted 03 December 2005 - 04:45 PM

i opened it up. Some dust. Not too bad though. I will vaccum it out and retry. How do I know if the power supply is bad??

#11 acklan

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Posted 03 December 2005 - 05:13 PM

If you have someone who can uses a voltmeter that is the easiest way. It is only about 4 to 6 screws, You could remove the power supply and take it to a computer shop to have it tested.
One more simple thing is to replace the motherboard battery. Again make sure you unplug your computer. You can pick one up almost anyweres. I bought my last one at Albertson's.
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#12 bsolo

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Posted 03 December 2005 - 05:24 PM

After I cleaned the dust, things seemed to be much better. I was able to reboot!!! I rebooted in safe mode and tried to back up some file onto a dvd. However whenever I put a blank dvd in and click on the drive properites, it says that there is no free space. I have tried multiple blank disks. What are your thoughts??

BTW Thanks so much for getting me at least to this point :thumbsup:

#13 acklan

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Posted 03 December 2005 - 05:32 PM

Did you forget to format the dvd?
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#14 usasma

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Posted 03 December 2005 - 07:26 PM

If just a quick cleaning on the inside of your case solved the problem - I'd seriously consider a more in-depth cleaning to avoid more problems in the near future.
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#15 acklan

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Posted 03 December 2005 - 08:32 PM

If you have "Air in a can" or whatever the local name is, blowout the power supply. Do not open the power supply at this time. Use the little straw that comes with the can, and blow it out thru the vent grill.
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