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Can not Install or Uninstall anything that is on computer!

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#1 brickiechick


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  • Local time:02:34 PM

Posted 10 December 2010 - 03:37 PM


This is my very first post, I looked through all the other posts and could not find one similar. So I do hope I am doing this the right way...

I have a Dell Laptop = Insperion 1721

I wasnt sure I even had a problem at first but now realize that I have a huge problem. I first noticed when trying to install the new version of Itunes, I got an error message stating that I could not install the new version. Didnt pay much attention to it went on with what I was doing online. Next time I opened my laptop a few programs wanted updating (Adobe, Java, HP) tried to install them all and none would work.
I thought the fix might be to uninstall them as maybe the files had become corrupt, but I could not install anything. Everytime I try I seem to get a new error message with a different set of words and numbers.

I spoke with the IT guy at work who recommended that I use the fix : Remove Internet Security 2010 (Uninstall Guide)
Which I have done twice today and nothing comes up infected. It let me install the Rkill program so I am guessing it is just programs already on the computer.

Thanks very much for any help..

Edited by Andrew, 10 December 2010 - 04:13 PM.
Mod Edit: Moved to AII from XP - AA

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