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Very Slow PC No Pop Ups


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7 replies to this topic

#1 LJN

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Posted 09 December 2010 - 10:28 PM

My Sony Vaio is running very slow. I have had malware in the past but this time I am not getting any pop ups. My daughter does like to go to game web sites from time to time. Not sure if it's a virus or something else. I am running Windows XP SP3. The Malware program found one file on the entire PC that was infected. It removed it. Not sure what to do.

This is a list of what has been completed:
1. Deleted all old files and folders.
2. Delted cookies.
3. Ran a full scan with Norton
4. Ran a full scan with Malwarebytes Anti Malware.
5. Ensured windows is up to date.
6. Cleaned all dust from LT.

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#2 boopme

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Posted 10 December 2010 - 12:20 PM

Hello, please read through this topic and also run an Online scan.

Slow Computer/browser? Check Here First; It May Not Be Malware

Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.
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#3 LJN

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Posted 12 December 2010 - 09:27 PM

OK I ran the ESET and it found 6 infected files. It said that it removed them however I didn't get the log copied. I reran the ESET and it didn't find anything. What do I do from here?

#4 boopme

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Posted 12 December 2010 - 09:36 PM

OK how is it running now?
You may still get the log here.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 LJN

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Posted 12 December 2010 - 09:47 PM

Pasted (C:\Program Files\ESET\EsetOnlineScanner\log.txt) and tried to run it but the file could not be found. It still seems to be slow but not too bad. I will use it a little to see how it goes.

#6 boopme

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Posted 12 December 2010 - 09:56 PM

Let's do this then.
Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.



Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal/regular mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 LJN

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Posted 06 January 2011 - 02:53 AM

Sorry that it has takem me so long to get back with you. Thanks for all your help. I completed the instructions listed above. Here are the two logs.


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/05/2011 at 10:35 PM

Application Version : 4.47.1000

Core Rules Database Version : 6139
Trace Rules Database Version: 3951

Scan type : Complete Scan
Total Scan Time : 02:03:38

Memory items scanned : 208
Memory threats detected : 0
Registry items scanned : 6106
Registry threats detected : 0
File items scanned : 44920
File threats detected : 5

Adware.Tracking Cookie
macromedia.com [ C:\Documents and Settings\Brooke Nolan\Application Data\Macromedia\Flash Player\#SharedObjects\U8JFUQVU ]
media.scanscout.com [ C:\Documents and Settings\Brooke Nolan\Application Data\Macromedia\Flash Player\#SharedObjects\U8JFUQVU ]
msnbcmedia.msn.com [ C:\Documents and Settings\Brooke Nolan\Application Data\Macromedia\Flash Player\#SharedObjects\U8JFUQVU ]
multimedia.msn.com [ C:\Documents and Settings\Brooke Nolan\Application Data\Macromedia\Flash Player\#SharedObjects\U8JFUQVU ]
secure-us.imrworldwide.com [ C:\Documents and Settings\Brooke Nolan\Application Data\Macromedia\Flash Player\#SharedObjects\U8JFUQVU ]



Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5468

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

1/6/2011 1:22:54 AM
mbam-log-2011-01-06 (01-22-54).txt

Scan type: Quick scan
Objects scanned: 139514
Time elapsed: 13 minute(s), 6 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


One thing that I have notice is that prior to running these removal tools the CPU usage was almost always at 100%. Now it is closer to 0-15%. Not sure if this means anything I just happened to notice it.

#8 boopme

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Posted 06 January 2011 - 08:20 PM

Hi, yes that is a big improvement. You shuld be running faster too now.no?
Look at your haed drive. What is the total and free space.
Go to My Computer and hold the mouse over the drive icon.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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