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WhiteSmokeToolBar Trojan help :(


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11 replies to this topic

#1 cupcakehere

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Posted 09 December 2010 - 09:52 PM

Recently my laptop stopped working and i got the blue screen :(
well i thought the hardrive went out like people told me

so i reinstalled windows everything worked fine up until today started getting the blue screen again :(

well i uninstalled the white smoke tool bar i didnt even know i had downloaded it.

i downloaded malware program and it found 600 some things infected

So now what do i do? My husbands sick and i dont want to annoy him with this right now.

I tried downloading a program you told someone else on here to download for the same issue and everytime i go to download it i get the blue screen so i cant even do that.

thanks
ashley in tennessee!

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#2 cupcakehere

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Posted 09 December 2010 - 10:07 PM

omg i may have fixed it myself! WOOHOO well thanks to a post here i seen something about downloading something for kasperspy or kaspersky whatever and i did that and restarted since it found bad things and now i can use my google chrome and my internet explorer is faster everything seems to be going smoothely right now :)

#3 boopme

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Posted 09 December 2010 - 10:15 PM

Hello cupcake. You posted in the wrong forum,no biggie, I will move this to the Am I Inefected forum.
1) did you run TDDS Killer?
2) please run MBAM now.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
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#4 cupcakehere

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Posted 09 December 2010 - 10:21 PM

Oops :) sorry about that

Ok yes i ran the first one ill go run the second now

#5 cupcakehere

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Posted 09 December 2010 - 10:24 PM

well crap :( it found 3 things this scan but beats 600

#6 cupcakehere

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Posted 09 December 2010 - 10:25 PM

Malwarebytes' Anti-Malware 1.50
www.malwarebytes.org

Database version: 5284

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

12/9/2010 10:24:29 PM
mbam-log-2010-12-09 (22-24-29).txt

Scan type: Quick scan
Objects scanned: 147176
Time elapsed: 1 minute(s), 47 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 2
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
c:\program files (x86)\whitesmoketoolbar (PUP.WhiteSmoke) -> Quarantined and deleted successfully.
c:\program files (x86)\whitesmoketoolbar\components (PUP.WhiteSmoke) -> Quarantined and deleted successfully.

Files Infected:
c:\program files (x86)\whitesmoketoolbar\components\windowmediator.js (PUP.WhiteSmoke) -> Quarantined and deleted successfully.

#7 cupcakehere

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Posted 09 December 2010 - 10:32 PM

Ok,

I rescanned after i restarted and it fixed the 3 bugs and now it says there is none am i safe now?


Malwarebytes' Anti-Malware 1.50
www.malwarebytes.org

Database version: 5284

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

12/9/2010 10:32:00 PM
mbam-log-2010-12-09 (22-32-00).txt

Scan type: Quick scan
Objects scanned: 147104
Time elapsed: 2 minute(s), 1 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#8 boopme

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Posted 09 December 2010 - 10:37 PM

Pass one more test aand I'll let you go.
Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 cupcakehere

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Posted 09 December 2010 - 11:38 PM

update its only at 48% still and so far its found 5 things...just wanted to update since its been almost an hour :)

#10 cupcakehere

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Posted 10 December 2010 - 12:16 AM

Ok well i just went back in there were my laptop is and all windows i had open were closed and the last thing i ran is no longer up? So now what?

#11 boopme

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Posted 10 December 2010 - 10:21 AM

We will try one more ..
Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.4.0.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 myrti

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Posted 14 January 2011 - 11:22 AM

I was never here :crazy:

Nobody saw me. Sorry.

Edited by myrti, 14 January 2011 - 11:25 AM.

is that a bird?  a plane? nooo it's the flying blueberry!

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