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Vista Home Basic BSOD after failing to update SP1


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#1 katherine90

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Posted 09 December 2010 - 07:38 PM

Windows Vista Home Basic OEMAct Everex C7-M Processor

I ran startup repair a long while ago when it crashed and set up a whole new account. I thought I had lost everything but somehow I still had my old files on the older account. I had (before the crash) AVG Free 9.0 and it was being silly when I tried to install it again. I'm not really sure what happened there. But anyhow I needed to update it all over again and get SP1 and SP2, but when I tried to do the Automatic Updates it kept failing.
Finally it gave me the BSOD and wouldn't start up under any mode (Safe Mode etc.). I have done the memtest86 and it passed, and then I also tried the recovery disk I have from Everex and it won't work. It attempts to load and when it finishes during the "Windows is loading files" stage it blue screen's again. I don't know where to go from here to get this thing to start up! Any help is greatly appreciated.

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#2 Broni

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Posted 09 December 2010 - 11:33 PM

during the "Windows is loading files" stage it blue screen's again

What does the BSOD say?

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#3 katherine90

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Posted 12 December 2010 - 09:44 PM

My mistake it completes the "Windows is loading files" stage and then it goes to the Microsoft Corporation and is loading when it goes to the BSOD and it says: A problem...
...Technical information: ***STOP: 0x0000C1F5 (0x00000000, 0x00000000, 0x00000000, 0x00000000)

#4 Broni

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Posted 12 December 2010 - 09:57 PM

From reading on the net, it looks like pretty nasty error.
It looks like only formatting the drive and reinstalling Vista will cure it.
Do you have a lot of data there?

You can try here: http://support.microsoft.com/kb/970101, but....

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#5 katherine90

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Posted 13 December 2010 - 02:15 AM

My brother just happened to buy a laptop not long ago with Windows 7. So I have the installation disc that came with it. By asking if I have a lot of data, meaning I'm going lose everything and get a clean slate to my laptop, that's fine with me. Anything important is on my external hard drive. Shall I try booting with the Windows 7 disc?

#6 katherine90

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Posted 13 December 2010 - 02:18 AM

I misread. "To recover a Windows Vista volume with Stop Error 0x0000C1F5 without data loss, perform the following steps:



1. Obtain a Windows 7 Beta or later Windows 7 installation disk

2. Insert the disk into the disk drive and boot from this Windows 7 Beta installation disk

Note: Once booted, cancel out the Windows7 setup. Do not install Windows 7.

3. Once the system has booted successfully, remove the Windows 7 Beta installation disk and reboot the computer from the hard drive." From: http://support.microsoft.com/kb/970101

So I might not lose my data? Sorry, just trying to be super clear here. Oh and how do I know if it's Beta or not? The reinstallation DVD says that it is Windows 7 Home Premium 64-Bit. Will it work?

Edited by katherine90, 13 December 2010 - 02:20 AM.


#7 Broni

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Posted 13 December 2010 - 03:47 PM

I'm not sure, if it'll work. MS says, it may, but I assume you'd have to need full version Windows 7 DVD, not reinstallation DVD.

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#8 katherine90

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Posted 14 December 2010 - 04:11 PM

Yeah it didn't work. :( I'd have to buy a Windows 7 dvd then wouldn't I? Is there no other way around this?

#9 Broni

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Posted 14 December 2010 - 08:01 PM

Before you do anything, I'd....

Run hard drive diagnostics: http://www.tacktech.com/display.cfm?ttid=287 (or http://www.bleepingcomputer.com/forums/index.php?showtopic=28744&hl=hard+drive+diagnostic)
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.
For Toshiba hard drives, see here: http://sdd.toshiba.com/main.aspx?Path=ServicesSupport/FujitsuDrivesUSandCanada/SoftwareUtilities#diagnostic

Note : If you do not know how to set your computer to boot from CD follow the steps here

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#10 katherine90

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Posted 27 December 2010 - 11:47 PM

Yikes, well I tried. But im not sure how explain to you what I did, but it did some kind of test, i made an .iso cd from the ibm link and it worked, but didn't help, that i know of. sorry i'm not very tech savvy, so anymore detailed explanation of these steps would be miraculous.
thank you and sorry for the super delayed response

#11 Broni

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Posted 28 December 2010 - 01:20 AM

I'm not sure what you did, because I didn't post any IBM link.
Who's your hard drive manufacturer?

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