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What Happens When No One Will Answer Your Post?

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2 replies to this topic

#1 mcmccarty


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Posted 09 December 2010 - 02:48 PM

So I've made a post in the "Virus, Trojan, Spyware, and Malware Removal Logs" and I'm curious to know what happens when no one will respond to your post? I don't want to do try to "bump" my post in accordance with the guidelines in that section. But... it's been almost 14 hours and there have been posts with the same problem, Google Redirect Virus, that have been posted in the past few hours that have been addressed, and posts all around mine that have been answered.

Which leaves me with the question: Are there some posts that simply don't get replies and are you just screwed at that point? I understand that everything is volunteer, to be patient, etc. But at what point do I need to move on and try something different?

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#2 BM2


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Posted 09 December 2010 - 03:10 PM

I am new also, and my wait has been 2 days :)I came here because 2 weeks ago i had the Google redirect,and tried the TDSS killer from kaspersky,which got rid of the Google problem,But i then gave me the KDLM25 keylogger,Threat expert @ Trend Micro told me it was the TDSSKiller that was the Keylogger,which i could not get rid of until i re-installed my OS,Kaspersky is a well know Company and i wish i could remember Where i got the Link to TDSSKiller from,Im sure im not allowed to offer suggestions here and am only telling you what happened to me,good luck

#3 quietman7


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Posted 09 December 2010 - 03:22 PM

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, requests for help are not always answered in a timely manner. Although our staff work on hundreds of requests each day, they are all volunteers who contribute to helping members as time permits. No one is paid by Bleeping Computer for their assistance to our members.

New and more devious malware infections are released almost daily. It then takes time to investigate, analyze and test removal techniques before we can help members like yourself. Doing that means that we sacrifice speed of response for a quality response that will help remove the malware more effectively.

Further, our First Responder staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Not all staff members have access to or are familiar with every type of operating system version...some may only have Windows XP as they cannot afford to upgrade while others may only have Vista or Windows 7.

Although your topic looks lost in the queue of many pages where others have posted for help since you did, please be patient. It may take a while to get a response but your topic will be answered as soon as possible.

Thank you for understanding.
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