Posted 08 December 2010 - 09:42 PM
I was referred to the message board from your chat room. I've recently used your Antivirus 2010 removal instructions along with Malware-Bytes and SuperSpyware whatever tool to try and remove AV2010 from a friend's computer.
What we've tried:
-used superspyware thing: didn't find anything
-used Malware-Bytes: found 8 files that were then removed.
-visually inspected registry and file locations for associated files listed in your tutorial :http://www.bleepingcomputer.com/virus-removal/remove-antivirus-2010
The files that Malware-Bytes removed didn't look like those on your tutorial, but they were similar, av**.exe and such, so we thought we were done!
However, this isn't the case as sluggishness persists. Other symptoms:
-When starting normally (right when loading) windows complains that "The process is not responding. Please click ok to kill the process". (inexact quote, but it does say "the process" w/o referring to which.
-After this error, slugishness ensues.
In SafeMode w/networking:
-everything works fine for 5mins.
-After 5 minutes, McAfee reports getting turned off (and can't turn back on "because of an error") and then the computer acts really slow.
Like I said, couldn't find any anomalous processes running in task manager that were mentioned in the tutorial.
What should I do? Reformat? Are these symptoms similar to other av2010-like viruses that we should try to find? Is it normal for rkill to kill chrome if it's running, or could that be potential source of infection?
Any help would be appreciated!! Thank you, sorry for sparse details!