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Taskbar freezes, then screensaver doesn't kick in.


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#1 jojo54

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Posted 08 December 2010 - 06:33 PM

Hi. I have a Toshiba Qosmio laptop running Windows XP SP3. For some reason, my computer's screensaver doesn't kick in, and the screen doesn't turn off, which my computer is set to do after 10 and 15 minutes, respectively. However, it takes a while for the computer to do this; it happens right after the taskbar freezes up. Icons on the desktop are still there and can be clicked, but the taskbar and start menu are unresponsive. It will only respond after bringing up the task manager, which must be done by pressing Ctrl-Alt-Del. Even though the taskbar responds to commands after this, the screensaver problems still occurs. The screensaver usually activates with programs running in the background such as iTunes, and even anti-virus scanners, but now it will not even activate with no programs running. I've ran my anti-virus software (Trend Micro), TDSSKiller, Malwarebytes Anti-Malware, and even Spybot S&D in safe mode to find the culprit and that has not done the trick. I'm really confused as to what is going on with my computer. Any help will be greatly appreciated. Here is my log file if you need this as well:Attached File  hijackthis.log   12.28KB   2 downloads

Edited by Budapest, 08 December 2010 - 07:05 PM.
Moved from XP ~BP


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#2 Judicandus

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Posted 16 December 2010 - 06:00 AM

Hello and welcome to Bleeping Computer

I'm judicandus and I'll be helping you out.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process. Please also continue to work with me until I give you the all clear. Even if your computer appears to act better, you may still be infected.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.

Once we start working together, please reply back within 3 days or this thread may be closed so we can help others who are waiting.

Please post a DDS log and Gmer log:

We need to see some information about what is happening in your machine. Please perform the following scan:
Download DDS by sUBs from one of the following links. Save it to your desktop.
DDS.scr
DDS.pif
Double click on the DDS icon, allow it to run.
A small box will open, with an explaination about the tool. No input is needed, the scan is running.
Notepad will open with the results.
Follow the instructions that pop up for posting the results.
Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.


We also need a log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.

#3 jojo54

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Posted 28 December 2010 - 07:08 PM

I have fixed the problem. Thanks for the help, though.

#4 Judicandus

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Posted 28 December 2010 - 09:18 PM

This topic has been closed.




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