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Hijacked?


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#1 ckh62

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Posted 08 December 2010 - 01:46 PM

My first post here, please bear with me.

Daughter has a Acer Aspire One laptop that is infected. I can't even get the internet to open up for me (wireless)

These are the different screens that pop up:

1. System has been stopped due to serious malfunction. Spyware activity has been detected.

2. Your computer if making unauthorized copies of your system and Internet files. You should imideatly run full scan your system to prevent any unauthorized access to your data. Click YES to run Antivirus scaner right now.

3. Attention! threat detected!
Unauthorized program tryin to download and run the file exec-loader.exe, infecrted with malware. Threat name: Trojan-PSW.facebook.KBF

4. Potential threat details: Unknown Win32/Trojan

Please advise and help. Thanks

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#2 quietman7

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Posted 08 December 2010 - 02:31 PM

:welcome: to BC.


Please download Malwarebytes' Anti-Malware (v1.50) and save it to your desktop.
Download Link 1
Download Link 2Malwarebytes' may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet and double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to this Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
  • Click on the Scan button.
  • When finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked and then click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes' when done.
Note: If Malwarebytes' encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes' from removing all the malware.

-- Some types of malware will target Malwarebytes Anti-Malware and other security tools to keep them from running properly. If that's the case, please refer to the suggestions provided in For those having trouble running Malwarebytes Anti-Malware as you may need to rename it or use RKill by Grinler.


Please download Norman Malware Cleaner and save to your desktop.
alternate download link
If you previously used Norman, delete that version and download it again as the tool is frequently updated!
  • Be sure to read all the information Norman provides on that same page.
  • Double-click on Norman_Malware_Cleaner.exe to start. Vista/Windows 7 users right-click and select Run As Administrator.
    The tool is very slow to load as it uses a special driver. This is normal so please be patient.
  • Read the End User License Agreement and click the Accept button to open the scanning window.
  • Click Start Scan to begin.
  • In some cases Norman Malware Cleaner may require that you restart the computer to completely remove an infection. If prompted, reboot to ensure that all infections are removed.
  • After the scan has finished, a log file a log file named NFix_date_time (i.e. NFix_2009-06-22_07-08-56.log) will be created on your desktop with the results.
  • Copy and paste the contents of that file in your next reply.
-- Note: If you need to scan a usb flash drives or other removable drives not listed, use the Add button to browse to the drives location, click on the drive to highlight and choose Ok.
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#3 ckh62

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Posted 08 December 2010 - 03:00 PM

It seems that I no longer have Internet working. Don't see the Icon at bottom and Start, Internet won't work.

Advise

#4 quietman7

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Posted 08 December 2010 - 03:18 PM

Did you loose Internet before or after running those scans?

If you cannot use the Internet or download any required programs to the infected machine, try downloading them from another computer (family member, friend, library, etc) with an Internet connection. Save to a flash (usb, pen, thumb, jump) drive or CD, transfer to the infected machine, then install and run the program(s). If you cannot copy files to your usb drive, make sure it is not "Write Protected". Some flash drives have a switch on the side or on the back as shown here which could have accidentally been moved to write protect.
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#5 ckh62

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Posted 08 December 2010 - 05:59 PM

I was not able to run any scans as I did not have the internet. We had internet on it before this virus/whatever happened. I will try saving them to a jump drive but it is only 256MB and I don't know if it holds enough. I will try. There is no CD drive in this laptop.

#6 quietman7

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Posted 08 December 2010 - 07:51 PM

I understand.

Norman Malware Cleaner is a large file (94,343 KB) and MBAM is about 7444 KB.

There is no guarantee these tools are going to doing the job and we may need to download others. You may want to purchase a larger capacity usb drive...they are fairly cheap at Wal-Mart or Best Buy.
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#7 ckh62

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Posted 09 December 2010 - 08:02 AM

Can I just unplug cable from our "main" computer and plug in the laptop instead? Will this give me internet to download the files? Just a thought but I'm not the brightest bulb!

#8 quietman7

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Posted 09 December 2010 - 08:22 AM

Yes you can give that a try.
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