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Cpu (mcafee) Says It Has A Virus, But Nothing Gets Detected


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2 replies to this topic

#1 tgd

tgd

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Posted 02 December 2005 - 08:08 PM

Hi there. I've been having a popup from McAfee that says it detects a virus, but when I run a scan, nothing comes up. It's all updated, and I'm new here, so I followed the instructions, ran all the checks and have been at it for a while now. Even as I ran the Housecall anti virus check online, the popup occured, yet it found no virus - just some trojans and a worm (not good, but the popup happened again awhile after it was finished). I decided to ask for help here as I've recieved useful info here before without posting, and decided I would just see what anyone had to say about my HijackThis log. Anyhow, thanks in advance. :thumbsup:

Logfile of HijackThis v1.99.1
Scan saved at 7:50:43 PM, on 12/2/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\WINDOWS\system32\nvsvc32.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\HijackThis\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: IeHelper Class - {A491D208-B353-490F-B81A-A8A3DC97042D} - C:\WINDOWS\system32\smiehlp.dll
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - Global Startup: Verizon Online Dialer.lnk = C:\Program Files\Common Files\Verizon Online\ConnMgr\Verizon Online.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Control Pad - {28D44DAD-D1FC-4d4f-BB1B-ADF037C8DDBC} - C:\Program Files\Verizon Online\Verizon Online Control Pad\VerizonControlPad.Exe
O9 - Extra 'Tools' menuitem: Control Pad - {28D44DAD-D1FC-4d4f-BB1B-ADF037C8DDBC} - C:\Program Files\Verizon Online\Verizon Online Control Pad\VerizonControlPad.Exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {5ACAA414-FCF1-468F-9442-71A7B6D2079E} (CitrixActivator Control) - https://www.myswa.com/citrix/CitrixActivator.cab
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab
O16 - DPF: {F54C1137-5E34-4B95-95A5-BA56D4D8D743} (Secure Delivery) - http://www.gamespot.com/KDX/kdx.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{E337BD4C-0466-4F7C-A695-4296CE9775E0}: NameServer = 151.196.0.39 151.196.0.38
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Networks Associates Technology, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

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#2 SifuMike

SifuMike

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Posted 07 December 2005 - 10:06 PM

Hello tgd,

Just what virus is McAfee finding and where is it located?

Your log looks clean, so lets try some scans and see what they finds.

Please confirm that you have run the following scans or run them now.
Save any logs that you generate - we may need them later.
Do not post any logs unless I ask you.


***************************************************


Please download, update and run the free A2 (A squared) anti-trojan

If malware is found, click the button "Remove Selected Malware".

Save the log file by clicking on "Save HTML-Report".

Let it delete whatever it finds.

***************************************************


I know you may have anti-virus software, but sometimes its definitions are corrupted due to malware. Online scans are the best resort in this case.
Run this pc through the
Trend Micro Housecall Online virus scanner
or
Panda Scan Online virus scanner

Let it delete whatever it finds. If it cannot delete it, then post the log and we will delete it manually.

***************************************************

CCleaner Tutorial

Let's empty the temp files:

Download CCleaner and install it. (default location is best).

1. Before first use, select Options > Advanced and UNCHECK "Only delete files in Windows Temp folder older than 48 hours"
2. Then select the items you wish to clean up.
In the Windows Tab:
o Clean all entries in the "Internet Explorer" section except Cookies.
o Clean all the entries in the "Windows Explorer" section.
o Clean all entries in the "System" section.
o Clean all entries in the "Advanced" section.
o Clean any others that you choose.
In the Applications Tab:
o Clean all except cookies in the Firefox/Mozilla section if you use it.
o Clean all in the Opera section if you use it.
o Clean Sun Java in the Internet Section.
o Clean any others that you choose.
3. Click the "Run Cleaner" button.
4. A pop up box will appear advising this process will permanently delete files from your system.
5. Click "OK" and it will scan and clean your system.
6. Click "exit" when done.

If it asks you to reboot at the end, click NO.

CCleaner should be run with the above settings for each User Account!

Next, reboot and tell me how your computer is running.

Edited by SifuMike, 07 December 2005 - 10:06 PM.

If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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#3 SifuMike

SifuMike

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Posted 14 December 2005 - 06:58 PM

Due to inactivity, this thread will now be closed. If you need this topic reopened, please contact a member of the HJT Team and we will reopen it for you. Include the address of this thread in your request. If you should have a new issue, please start a new topic. This applies only to the original topic starter. Everyone else please begin a New Topic.
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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