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Won't Boot - Recently Removed ThinkPoint


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#1 Northohio

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Posted 08 December 2010 - 10:18 AM

Hello, I'm new here so I hope I'm posting correctly. This problem happened on a Dell Dimension 3000 XP. A few weeks ago, I installed Windows Security Essentials. Everything seem fine until a few days ago I got a message that looked like it was from the program saying I had a problem. I broke my golden rule of checking things out first and click it believing it was from Microsoft, but it was ThinkPoint. Went to my other computer and found how to get rid of it here. I followed the instructions to the letter and it worked. The computer ran fine for a couple of days until last night. I turned it on, it started like normal, then went to a black screen and no further. After turning it off and back on a couple of times, I realized when it stopped at the black screen, other than the fan noise, nothing.
I've looked here and other internet sites but nothing I have tried will let it boot up. I'm thinking it has something to do with the ThinkPoint problem even though it seemed to be fine for a couple of days. Thanks in advance for any help.

Edited by hamluis, 08 December 2010 - 11:36 AM.
Moved from XP forum to Am I Infected ~ Hamluis.


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#2 techextreme

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Posted 08 December 2010 - 10:52 AM

Hello Northohio,

Are you able to boot in Safe Mode?

Techextreme

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#3 Northohio

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Posted 08 December 2010 - 11:08 AM

Hi Techextreme,
After hoding down F8, it asks me what operating system, when I hit enter, goes to black screen.

#4 dc3

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Posted 08 December 2010 - 11:18 AM

Does the page look anything like this?

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#5 Northohio

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Posted 08 December 2010 - 12:21 PM

With the exception that it says Windows XP Home, thats the screen I get. None of the choices it offers will let it boot.

#6 Elise

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Posted 09 December 2010 - 10:50 AM

Hi, do you have an XP CD at hand?

regards, Elise


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