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Cannot Install Software & Cannot use system restore

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#1 barkeep


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Posted 08 December 2010 - 02:49 AM

System: Windows XP ver. 2002 sp3
Recently software will not install on my machine. I noticed it when I tried to update Java because a website that i use said that I needed a later version to use the service (even though my version should have been adequate according to the website) but it would not update. I removed older versions and then tried to download latest version online and received message "Unable to download http://javadl-esd.sun.com/update/1.6.0/1.6.0_22-b74.xml for installation". I then saved the program onto my desktop and ran it and received the following "Installation Failed The wizard was interrupted before Jave™6Update22 could be completely installed. To complete installation at another time, please run setup again".
I then tried to install Lotus Forms online and nothing happened and then saved program to desktop and tried to install from there and the message "Now installing Lotus Forms Viewer 3.5.1 Please wait this will take a few minutes" pops up and then goes away. I watched the same thing play out while watching Task Manager services tab, the program is running then just goes away.
I've run Spybot and Webroot and they both report the machine as clean.
Then I tried to restore my system to a previous point when I knew the Java had worked correctly but i received the message that my system could not be restored to that point. I tried a couple of other points with the same result.
I then tried to downloaded Symantec Endpoint Protection to my desktop and install and received the follwing message "An error prevents this program from continuing: Can't write temp file The system cannot find the path specified" The message was in a box entitled Free Extractor Error.
Any help would be greatly appreciated.

Edited by hamluis, 08 December 2010 - 08:46 AM.
Moved from XP to Am I Infected ~ Hamluis.

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#2 noknojon


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Posted 08 December 2010 - 04:15 AM

Hi -
Try this version of installing Java -
Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
Look for "JDK 6 Update 22 (JDK or JRE)".
Click the "Download JRE" button to the right.
Select your Platform: "Windows".
Select your Language: "Multi-language".
Read the License Agreement, and then check the box that says: "Accept License Agreement".
Click Continue and the page will refresh.
Under Required Files, check the box for Windows Offline Installation, click the link below it and save the file to your desktop.
Close any programs you may have running - especially your web browser.
Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
Repeat as many times as necessary to remove each Java versions.
Reboot your computer once all Java components are removed.
Then from your desktop double-click on jre-6u22-windows-i586.exe to install the newest version.
If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
When the Java Setup - Welcome window opens, click the Install > button.
If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
-- Starting with Java 6u10, the uninstaller incorporated in each new release uses Enhanced Auto update to automatically remove the previous version when updating to a later update release. It will not remove older versions, so they will need to be removed manually.
-- Java is updated frequently. If you want to be automatically notified of future updates, just turn on the Java Automatic Update feature and you will not have to remember to update when Java releases a new version.

Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click Ok and reboot your computer.

Thank You -

#3 barkeep

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Posted 08 December 2010 - 04:13 PM

Thanks for the quick response. I followed the instructions and when I attempted to install JRE received the message "Installation Failed... The wizard was interrupted before Java™6 Update 23 could be completely installed. To completed installation at another time, please run setup again".

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