I am relatively new to this website, but I have found that the best advise has come from here, so I was hoping someone could aid me with a major problem I have at the moment. Also, I apologise if this is not the correct place to post, but I am not entirely sure what the problem is.
I recently had a malware infection (Win Defrag), to which to combat i followed instructions I found here and used Malwarebytes' Anti-Malware to hunt down the program. Unfortunately, I was unable to get it to be cleansed completely using MAM, so I deleted the files which it was suggested was involved with the malware.
Since then, I have had issues with the computer: IT works, but after a while an error appears involving svchost.exe. Unfortunately, I was unable to save the error specifically, so I cant give it to you, but the end result is that the OS fails to register that I am an administrator and says that I lack the privilages when I try to access administrator only programs.
I tried to solve this, but as I went through the various solutions, I stumbled across a rather disturbing one. My disk drive is partitioned into 2 drives; c and d. Windows explorer, disk defragmentation tool and DOS all see that there are these 2 drives present. I can access programs and run software off of them without much difficulty (the usual for vista). But when I try to repair windows, check device manager or disk manager; neither c nor d drives appear.
With the Disk manager, I can see the DVD drive I have (e:) present, but otherwise, it doesnt realise that there are 2 other partitioned drives on the computer.
With Device manager, I cannot find the 'disk drive' nor the driver for the c drive. The rest of the drivers are present (as far as I can tell), but I am rather baffled as to why the c and d drives are missing.
before anyone can ask for direct information though, I do have some bad news. My laptop was purchased in Japan (I was there for 4 years, hoping for long term employment...didnt work out), so the OS is all in Japanese. fortunately, the core programming is the same as the english version, but the information is all in japanese. This prevents me from being able to send the laptop to outside help with ease, so i have to turn to a forum like this for guidance.
I am sorry to beg, but I really need help. the computer contains all my important work files and job related info, so if it goes caput, I am in a lot of trouble. I appreciate anyone who can help me. Thank you for reading this far.
My laptop is a Dell Inspiron 6400, Intel®Core 2 CPU 2GHz, 2GB RAM, 32bt. Using Windows Vista 32 Home Premium, Vista Service pack 1 & 2 installed. I also have Avast! version 5, doing full protection and scans.
(edit: sorry, midnght RP failure, so in black mood, but managed to remember)
Edited by Majin1983, 07 December 2010 - 11:40 PM.