Posted 07 December 2010 - 03:30 PM
My apologies for posting this in more than one forum. I am new and posted this in other forum without any reply for several days. i also understand that the trained techniians are very busy. I just want to ensure I am following the proper protcol and posting my request in the appropriate space.
I've been using the free version of AVG. Today it expired and I got a virus that wouldn't allow me to open internet explorer or do a restore. I purchased AVG and put the license number in but the virus wouldn't allow me to run the AVG. I googled the problem and on the microsoft forum somebody had recommended for a similar problem that i download malwarebytes on another computer and copy it to my infected computer. I ran both AVG and malwarebytes in safe mode. AVG came up with nothing. Malwarebytes found two virus's. One Trojan.sasfix in the registry and one Trojan.fakealert in syssvc.exe. I rebooted the computer and still had the same problem. it wouldn't let me open internet explorer, pop up windows, asking me to buy a virus protection software and openning my browser to viagra.com and a porn site. Can't run AVG, malware or restore.
Please let me know what other information you might need to assist me and where to look for it, and what I need to do to clear the virus. i am grateful for your service.
Thank you. !